Carpet Trader (Bicester) Limited Reviews Summary

Customer Service

Pros:

• "We find the team at Carpet Trader in Bicester to be extremely polite, professional, personable & helpful."
• "Everyone in the office is great too. Nothing is too much bother; they are flexible; accommodating and full of helpful advice."
• "All of the people at Carpet Trader from the owner to the lovely people on reception, are friendly, helpful and professional."
• "Staff are all friendly helpful and very courteous."
• "The sales, fitting team and customer services are highly experienced and very professional."
• "Everyone was really friendly and helpful."
• "The entire team, from office, showroom and fitters are absolutely fantastic."

Cons:

• "Unfortunately I will no longer recommend them as something has drastically changed."
• "A women abruptly stated that wouldn't fit panels I have supplied and was clearly in a rush to get rid of me."
• "Each time we are told no-one is available to talk to, a message is taken with instruction for us to be called back & passed on to the relevant person (often told Matt)."
• "Don't know what's happened but the customer service is now appalling & we will look elsewhere in future - just need to persevere to get the stair carpet sorted."
• "As for customer services I am sure they know the words (joke) but have absolutely no idea how to resolve issues."
• "We have now been calling and requesting someone to come out to sort for 8 weeks, (calling several times a week & now daily)."
• "Nobody mentions Blind Trader, judging by my experience they are lovely when they are taking your money, but they have absolutely no idea about the other side of the business."

Product Quality

Pros:

• "The product is absolutely first class."
• "The quality of the British made carpets (we insisted on buying British) and service were excellent value."
• "An excellent showroom experience before purchasing with big screen representations of how various Karndean flooring would look when laid."
• "The carpets are absolutely STUNNING. They're so beautiful, soft, and exactly what we were after."
• "All the staff were welcoming and helpful and we soon picked a suitable carpet of good quality at a reasonable price."
• "The Karndean product we had looks amazing in our new kitchen."
• "The window coverings are of an extremely high quality."

Cons:

• "Having had our house re-carpeted earlier this year and found a fault on our stair carpet."
• "ONE YEAR on and after numerous phone calls and shop visits I'm still waiting for some small wrinkles to be removed from my dining room carpet."
• "Then took 4 weeks to get a quote only to realise the carpet we wanted (and they recommended) was discontinued."

Professionalism

Pros:

• "Very polite guy, and ended up with a good finish, which is what I expected."
• "People I have dealt with are polite and professional."
• "The team were very professional and efficient. A credit to the company."
• "Very professional service and I will definitely be using this company going forward."
• "They were professional, reliable and very efficient on the days they were with us."
• "The fitters Alex and Craig turned up on time and were professional and friendly and got the job done with no issues."
• "The team sent to undertake work in our home were very professional and personable."

Cons:

• "The only issue was turning up a day later than advised."

Value for Money

Pros:

• "Good price and superb customer service on both occasions."
• "The quote they provided was over £300 cheaper than the nearest but with exactly the same carpet."
• "Great family run company very helpyful and friendly and not forceful on what to pick."
• "Very highly recommend, very reasonable prices, quick and efficient and excellent service."
• "A real family feel company who are reasonably priced and deliver a great experience."

Cons:

• "Carpet Trader were particularly busy, so the measurement, quotation and booking process was slow."

Reliability

Pros:

• "It's nice to find a company who do what they say they will do, and when they say they will do it!"
• "We had been let down by other tradesmen which was incredibly frustrating. By comparison, dealing with Carpet Trader was a welcome relief."
• "The fitting team were excellent, worked very hard, cleaned up everywhere and took the old carpet away."
• "The fitters where there when they said they would be and were quick and efficient."
• "The fitters did an amazing job and it looks wonderful. They were polite, knowledgeable and hard working - very professional."
• "Brilliant team, some one came to measure up, I chose what I wanted, I was e-mailed a quote, I excepted, a date was confirmed for fitting, the guys came out got on with the job."
• "The two fitters who laid the floor were very helpful and did an excellent job."

Cons:

• "We waited another couple of days and chased Derek again to be told - 'sorry but we can't do the job before Christmas now'!!"
• "Went into the store and all seemed great, we discussed our dates and flooring needs... they could no longer do our dates that we had been quoted for."