Address: 94 Colman Rd, Norwich, NR4 7EH, United Kingdom
Phone: +441603443588
Rating: 5.0
based on 137 reviews.
Customer Service
Pros:
"The personal attention has been exemplary."
"Communication was excellent and John Arbon was available by phone, email and text."
"John and his team were very professional and the job was to a very high standard."
"Excellent service from start to finish, from shop to the completion of the job the staff where helpful officiant and friendly."
"It’s a very stress-free experience dealing with the guys at arbons and they are very professional and accommodating."
"The service I received from the first point of contact was outstanding."
"John and his fitters turned up at the specified time and got on with the job."
Cons:
No cons mentioned in the reviews.
Quality of Work
Pros:
"They worked cleanly, professionally and to a very high standard."
"All the carpets we had fitted were done to a very high standard, and both Steve and Rob were very friendly and courteous."
"The carpet was installed last week, over two days, and looks fantastic. The workmanship was excellent."
"The work was done with speed and precision and only took two days."
"John and his team completed the work to the highest standards and treated our home with care and respect."
"The workmanship is excellent leaving an amazing finish."
"The fitter did an excellent job."
Cons:
No cons mentioned in the reviews.
Product Satisfaction
Pros:
"We are delighted with our new Moduleo floors."
"I don’t use the word 'wow' often, but this was a definite 'WOW' it is absolutely stunning!"
"I am so delighted with the finished look."
"We are incredibly pleased with the quality of service provided by John and the team at Arbons."
"I have never seen fitting to the standard of John's work - excellent."
"The carpets are top quality, Steve and Rob fitted the carpets quickly and went above and beyond the call of duty."
"There is a scree underneath and the floor is cozy, no cold toes!"
Cons:
No cons mentioned in the reviews.
Professionalism
Pros:
"Very friendly and professional guys and we will definitely be using them in the future."
"John is a master of his craft, who turned a desolate kitchen floor into a great looking space in no time."
"They were also clean and tidy."
"The fitters were extremely professional and courteous."
"I was really impressed with John's knowledge and professional advice."
"John went out of his way to meet our deadlines working after hours on a Saturday evening and a Sunday morning."
"John and James were very polite, skilled and efficient."
Cons:
No cons mentioned in the reviews.
Value for Money
Pros:
"Value for money (5/5)"
"The quote compared favourably with bigger chains."
"Prices were very reasonable, and quality very high."
"Arbons provide a professional and individualised service for a customer who likes a personal touch for a very reasonable price."
"Having dealt with some of the big name carpet shops in the past I can definitely say Arbons are a cut above the rest, whilst also being very competitive on price."
"Great price, great service and great people."
"They are reasonable with prices and will only carry out extra work I.e feathering to make the floor completely level if needed."