Arbons Carpet & Flooring Reviews Summary

Category: Carpet store

Address: 94 Colman Rd, Norwich, NR4 7EH, United Kingdom

Phone: +441603443588

Rating: 5.0
based on 137 reviews.

Customer Service

Pros:

  • "The personal attention has been exemplary."
  • "Communication was excellent and John Arbon was available by phone, email and text."
  • "John and his team were very professional and the job was to a very high standard."
  • "Excellent service from start to finish, from shop to the completion of the job the staff where helpful officiant and friendly."
  • "It’s a very stress-free experience dealing with the guys at arbons and they are very professional and accommodating."
  • "The service I received from the first point of contact was outstanding."
  • "John and his fitters turned up at the specified time and got on with the job."

Cons:

  • No cons mentioned in the reviews.

Quality of Work

Pros:

  • "They worked cleanly, professionally and to a very high standard."
  • "All the carpets we had fitted were done to a very high standard, and both Steve and Rob were very friendly and courteous."
  • "The carpet was installed last week, over two days, and looks fantastic. The workmanship was excellent."
  • "The work was done with speed and precision and only took two days."
  • "John and his team completed the work to the highest standards and treated our home with care and respect."
  • "The workmanship is excellent leaving an amazing finish."
  • "The fitter did an excellent job."

Cons:

  • No cons mentioned in the reviews.

Product Satisfaction

Pros:

  • "We are delighted with our new Moduleo floors."
  • "I don’t use the word 'wow' often, but this was a definite 'WOW' it is absolutely stunning!"
  • "I am so delighted with the finished look."
  • "We are incredibly pleased with the quality of service provided by John and the team at Arbons."
  • "I have never seen fitting to the standard of John's work - excellent."
  • "The carpets are top quality, Steve and Rob fitted the carpets quickly and went above and beyond the call of duty."
  • "There is a scree underneath and the floor is cozy, no cold toes!"

Cons:

  • No cons mentioned in the reviews.

Professionalism

Pros:

  • "Very friendly and professional guys and we will definitely be using them in the future."
  • "John is a master of his craft, who turned a desolate kitchen floor into a great looking space in no time."
  • "They were also clean and tidy."
  • "The fitters were extremely professional and courteous."
  • "I was really impressed with John's knowledge and professional advice."
  • "John went out of his way to meet our deadlines working after hours on a Saturday evening and a Sunday morning."
  • "John and James were very polite, skilled and efficient."

Cons:

  • No cons mentioned in the reviews.

Value for Money

Pros:

  • "Value for money (5/5)"
  • "The quote compared favourably with bigger chains."
  • "Prices were very reasonable, and quality very high."
  • "Arbons provide a professional and individualised service for a customer who likes a personal touch for a very reasonable price."
  • "Having dealt with some of the big name carpet shops in the past I can definitely say Arbons are a cut above the rest, whilst also being very competitive on price."
  • "Great price, great service and great people."
  • "They are reasonable with prices and will only carry out extra work I.e feathering to make the floor completely level if needed."

Cons:

  • No cons mentioned in the reviews.

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