Manchester Audi Reviews Summary

Customer Service

Pros:

• "Great customer service especially from Abdul who made the whole process run smoothly and was so helpful throughout."
• "Professional and knowledgeable staff were very helpful."
• "Thank you to Jack and Jonas. Two of the professional and friendly sales team."
• "Fantastic service! Greeted by the always enchanting Raf who never fails to make me smile!"

Cons:

• "Initially had a positive experience whilst purchasing the car however that quickly became overshadowed by poor management and shocking customer service."
• "Rubbish customer service. I rang up as one of my car’s rear reverse LED lights have gone out...Spoke to Nicola at service who had a disgusting attitude and an extremely rude tone."
• "The service at this dealership is shocking."
• "Awful experience. They missed an aspect of the service and failed to clean both cars."

Technical Support and Repairs

Pros:

• "John Webb, he has to be the most helpful and knowledgeable person I have met at Audi, he was courteous, respectful, sympathetic to my situation."
• "I recently had my Audi S5 serviced at Manchester Audi, and I must say the experience was exceptional."
• "John Webb was phenomenal he is absolutely amazing. He took ownership of my issue."

Cons:

• "After about 8 months of buying my car the electrics on the left side of the car just shut down so I could not lock my windows would not go up or down."
• "Absolutely pathetic service. Took my car in for a service (which was never done) and a battery replacement which should have been done on the same day."
• "The service at Manchester Audi has been fantastic today...however, Kieran stepped up and cleaned it himself!! If I could give him 10 stars for his customer service I would."

Communication and Follow-up

Pros:

• "Rebecca was exceptional. Very clear communication and exemplary customer service."
• "Fivos communicated exceptionally well with emails initially but once he had options to meet by preferences we met in person and he showed me options available."

Cons:

• "Update 12/11/23: Took a week to write a response back, which is just a standard response and which predictably wants me to contact them."
• "Been chasing a refund for nearly 2 weeks. Advised it would be done instantly."
• "Poor customer service, took my car in for a service today and had a courtesy car booked, when I got there I was told they had no cars on site!!!!!!"

Overall Satisfaction and Recommendations

Pros:

• "I had the best experience ever when buying a car! Thanks to Nicolas Duxbury for his amazing service."
• "Very happy with my visit to Manchester Audi. Easy booking system and confirmation of the appointment shortly on their part."

Cons:

• "Shocking aftercare!!! Had a service booked for the last 3 months with a courtesy car, turned up at audi on the day for them to tell me they havn’t any cars available."
• "Awful customer service...Despite multiple phone calls and requests I have still not received the service information that was promised."