Address: New Inn Ln, Stoke-on-Trent, ST4 8PZ, United Kingdom
Phone: +441782657104
Rating: 4.1
based on 150 reviews.
Staff and Service
Pros:
"Service was excellent, greeted by a very friendly and helpful woman."
"Staff are great and friendly."
"Played darts Tuesday at the place for the Sutherland arms...good beer friendly and fun bar staff."
"Good, friendly staff and service."
"Staff were very efficient and they did everything they could to make us feel really safe."
"Staff were very efficient and friendly."
"Staff are always lovely, Polite and welcoming."
Cons:
"A certain female staff member who works behind the bar has a similar attitude."
"Service poor, had to ask for knives and forks after the meal was served."
"A certain male staff member who previously worked behind the bar but now seems to be doing waiter service is as miserable as sin."
"The bar staff looked liked they didn’t want to be there."
"The staff seemed to be quite disorganised and the computer system was blamed at least twice for mistakes."
"The young lad on the bar should definitely not work in customer service was very rude."
"Staff were life-less when ordering."
Food Quality
Pros:
"We thoroughly enjoyed the food... the children's meals were £1 brilliant value."
"Food & atmosphere great & great service."
"The ribs were delicious."
"Fantastic food, friendly atmosphere, very good prices for the food you get."
"Lovely hot food and service."
"Absolutely Amazing food, very tasty, excellent and very polite and engaging staff and a wonderful Head Chef."
"The food was cooked to perfection and served to our table piping hot."
Cons:
"Usually very satisfied on this occasion very disappointing."
"Absolutely disgusting tea."
"Some of the meals we ordered the portions were more for a child than an adult."
"The messy Mexican chilli meal was bland and the bed of onions was slimy."
"Food was overcooked."
"The food was so microwaved nothing for children, fatty steak and the wait was too long."
"Food was revolting.. no taste.. just awful."
Atmosphere and Cleanliness
Pros:
"Clean and well presented restaurant."
"Great pub with a lot more potential."
"The restaurant is always spotless."
"Atmosphere great."
"Traditional pub atmosphere."
"There's a lovely community atmosphere to this pub/restaurant."
"Clean, well decorated."
Cons:
"I do find the pub a bit dull, lacking natural light when you first walk in and go to the right."
"Quiet venue, no background music poor ventilation."
"It was a warm day today and when I walked into the pub the air was stale and warm like walking into a wet blanket."
"What troubled me was the group of regulars near the window who were disgustingly racist, sexist and unpleasant."
"Place was a mess. Empty glasses left all over."
"Not a good experience... Didnt have the vegetarian options which were new on the menu."
"This pub has good vibes and is okay for a drink but the food was really poor."
Value for Money
Pros:
"Great value for money."
"Great value for money and well cooked."
"Great place if you just remember its a pub that does good food at a great price."
"Local to me, very reasonably priced food that keeps Kids happy."
"I was astounded by the terrific value this place represents."
"Cheap food and drink. Meals are great value."
"Lots of offers on all the time so you get a meal for a great price."
Cons:
"Service awful, food worse, staff attitude.....they didn't want to be there."
"Food is awful second chance at having a nice meal never again."
"We've been coming here for years as the food was always good value for money, just lately however it seems corners are being cut in a big way."
"Food was rubbish, they missed off the BBQ sauce on two hunters chicken, the cheese was not cooked and the onions were under cooked....I know it's cheap but you expect the food to be adable....overall poor."
"The food was very tasteful and varied."
"The meal tonight was awful."
"Only complaint would be that you have to pay an extra 60p if you order fish n chips and want mushy peas instead of garden peas!!!!"