The Smithy's Forge Reviews Summary

Staff Service

Pros:

• "The waitress was nothing short of excellent in her manner and customer care."
• "Staff brilliant and friendly, only too pleased to help."
• "The staff are very helpful, going out of their way to accommodate the customers, really pleasant, and really well mannered and polite."
• "Always very pleasant and helpful staff."
• "The staff were very attentive and polite."
• "The young ladies serving were very obliging and very helpful and pleasant."
• "Firstly the young staff you have working there were very polite and friendly."

Cons:

• "Staff busy ‘chatting’ between themselves with back to bar and potential customers."
• "Only 2 tiny problems - We weren't given a steak knife and only one set of cutlery between starters and mains."
• "Staff over stretched all new staff that aren't very friendly."
• "Waited over 30 mins to get severed for drinks as only 2 people on and 1 person was only taking food orders."
• "Absolutely shocking, staff not remembering what we ordered."
• "When we approached the bar to order drinks this woman was on the bar again and was rude and surly."
• "Service was totally rubbish."

Food Quality

Pros:

• "The food was lovely and good value."
• "Had the sizzling breakfast top quality sausage, eggs done perfect."
• "Food was reasonably priced and cooked to perfection."
• "The food is amazing and delivered hot and quickly."
• "Food was lovely, well presented and excellent value."
• "Food never disappoints. Always tastes amazing."
• "The food was great, very tasty and hot!"

Cons:

• "Wont be going back. U live & learn ☹☹"
• "The last couple of times the food has been dreadful missing items off plates."
• "For the cost of the meal I don't have high expectations, but the quality of the food was not good at all."
• "The last couple of times the food has not been the best. Missing items or soggy onion rings etc."
• "Food that I ordered was unavailable so had to have a substitute"
• "Usually very good, Unfortunately today my food was inedible due to being overcooked."
• "The food took over an hour to come out and it was burnt and inedible when we finally got it."

Cleanliness

Pros:

• "On arrival found a table big enough for a large group table was clean."
• "Bright, clean, tidy and welcoming."
• "It was so clean and the tables had all been sanitised and the toilets were also clean."
• "The place was very clean."
• "The pub is clean and when family's depart it is promptly cleaned, it is a beautiful friendly pub."
• "Beautiful pub. 🚻 Very good."
• "Nice decor."

Cons:

• "The tables were grimey as hell and sticky..tables not cleared.. mouldy food and crushed up food on the carpets.."
• "The toilets were filthy and looked like they hadn't been cleaned in weeks."
• "Place really looks shabby and seats were dirty tables looked like they had never seen pollish."
• "The table was cleaned after we had sat down and whatever is used leaves a sticky residue."
• "The utencils are always dirty."
• "First impressions weren't great wine glasses had lipstick on and cutlery with finger marks on."
• "The chips were all cold and burgers luke warm."

Management

Pros:

• "The waitress Emma was amazing. She was very understanding with my dissatisfaction with the food and straight away offered to replace it."
• "Teresa behind the bar provided an excellent service and the waitress was lovely!"
• "The manager Dave is great! Always around to help me with my orders and is honestly so so funny."
• "Lovely pub and food. Saw new staff getting trained out front and the manager was very kind and patient with them which was nice to see."
• "Management very nice especially Katie always happy and smiling, always knowledge you."
• "Thank you so much, we will be returning 😊"
• "Will definitely be visiting here again with friends 😉👍"

Cons:

• "needles to say the manger never made an appearance"
• "We were told that they had no availability! The pub was 70% empty."
• "The manager was possibly the rudest person I've ever met in my life, she talks down to customers and refused to help us with the issues we had."
• "Second bad experience in a row. The biggest problem in this place is the manager."
• "no staff and the manager wasn't interested"
• "The attitude of the assistant manager was disgusting tonight."
• "How can an ASSISTANT manager over rule a manager?"

Value for Money

Pros:

• "The food was lovely and good value."
• "Food was very good value with 50% off voucher."
• "The dessert we had was apple and blackberry crumble with custard and ice cream and it was a large portion great value for money we'll be back next week well done exceptional value for money."
• "The food was piping hot, tasted fantastic, and remarkable value for money."
• "Always correct orders, very good value for money, beautiful food and the staff are all wonderful."
• "Took advantage of the January 40% off offer. Had cod and chips which was fine."
• "I truley recommend smithys forge to anyone for great food and good value for money."

Cons:

• "Food was ok, we booked for a party of 15 for my nan and grandads 60th anniversary, but instead of putting our tables together we spread over 3 different ones."
• "Food was nice when it got there."
• "Probably wont go again in a hurry."
• "Won't be returning anytime soon."
• "Left feeling cheated and will be steering clear of sizzler pubs for a while."
• "Overall not a pleasant experience at all 😕"
• "We are so disappointed and all said we now need to find somewhere else."