Andrews Purley Reviews Summary

Customer Service

Pros:

• "Amazing service from Arif Khan, very professional!"
• "The team were polite, happy, friendly and a joy to deal with."
• "They were quick to organise a viewing over the weekend when asked and kept me informed about all the steps throughout the process."
• "I am very satisfied with the service provided by Mr. Arif of Andrews Estate Agents, Purley."
• "A huge thank you to Augstein who helped support us throughout the whole process."
• "Always a great service from Andrews. Janine Derbyshire in particular is always prompt and efficient in all that she does."
• "Luke has been very supportive and helpful. Communication has been excellent and we have been updated and informed throughout the process."

Cons:

• "Its not like we have nothing better to do than call estate agents only to be brusquely told to call back once under offer."
• "Horrible customer service, negative attitude towards potential tenants."
• "Unprofessional and condescending."
• "The way they deals with you is frustrating and they are rude to the tenants."
• "The rental side of the business is an absolute disgrace, lies, lies and more lies."
• "Some serious customer service training is needed for a particular female member of staff!"
• "Horrible service, we dealt with Bobbie Caller and we received the worst service ever."

Professionalism and Expertise

Pros:

• "Specifically dealt with Brian Barnsby in searching for our next home. He was knowledgeable to the area and kept fully abreast of our needs in our next home."
• "Very professional and honest."
• "Brian was very personable, professional and highly knowledgeable about the current market and the type of flat I was looking for."
• "Their dealing was very straightforward and honest."
• "They were very informative and had great knowledge of the area."
• "Agent Augstein was very patient, professional and gave me useful information about private sector rental."
• "Luke, Steve and the team at Andrews' Purley really did come through with good service, very professional, timely and very detailed in information supplied to me in making my decision."

Cons:

• "I have had past experience with Andrews which have not been good."
• "Clearly in those intervening years nothing has changed."
• "This agency is not at all dependable, and most of them working in there are irresponsible."
• "The Senior Manageress (Bobby) lied to my mother (a pensioner) in order for her to take a tenancy."
• "Poor Service, Unacceptable attitude by rude staff towards tenants."
• "Please do not use their service!!!"

Communication and Support

Pros:

• "Communication throughout was faultless and if Brian was out on appointments we would speak with other members of the team who were all fantastic as well."
• "Communication was effortless and prompt, which was a breath of fresh air in the fast-paced world of real estate."
• "He kept us updated with calls letting us know the status of our application and what our next step was, every call was appreciated."
• "This is the first time ever we have come across a staff from an agency who provided immediate responses, constant follow ups, updates, answered all the queries and been such a support."
• "Luke found a buyer very quickly, and the service from Jill when pushing through to exchange was wonderful."
• "They kept me fully informed of all developments throughout the sale and were very understanding when personal difficulties occurred."
• "Both have gone out of their way to answer questions and let us visit the property numerous times to give us peace of mind."

Cons:

• "After I moved in to the property their service was really bad and when I decided to not renew the tenancy they made up lots of stuff along with Landlord and kept all my deposit."

Recommendations

Pros:

• "Overall, I highly recommend their services."
• "I would recommend them to everyone. When we come to sell, we will absolutely without a doubt in my mind use Andrews in Purley!"
• "I would like to personally thank Zaira at Andrews Purley, for helping my partner and I in our search to find our forever home."
• "I would definitely be happy to recommend him."
• "I would 100% recommend this estate agency."
• "I wouldn't hesitate to recommend the services of Andrews Purley."
• "I would highly recommend Andrew's Purley / Luke."

Cons:

• "Just because of this individual we decided to go elsewhere and so glad we went to Park and Bailey!! They are in a different league with their customer service!!"