Charters Estate Agents Southampton Reviews Summary

Customer Service

Pros:

• "Phil from Charters was excellent, he did market research and gave me a valuation on my home and there was no pressure in getting me to market my property."
• "Many thanks to Carolyn for helping us find a new home. This is my second time to experience her excellent work/performance on the phone or via email."
• "Throughout the tenancy, Charters provided an excellent service and were always professional."
• "I cannot thank charters enough for their help with selling our property and also helping us buy a new property."
• "We are delighted that we chose Charters to market and sell our property. Phil's enthusiasm, professionalism and local knowledge shone through."
• "Carolyn was quick in offering the right property, with the right personality, that perfectly suits my partner and I."
• "Very professional and friendly. Great customer service from Louise B."

Cons:

• "Worst experience with Charters. We rented a house from Charters and they agreed on a lot of initial maintenance activities before moving, but most of it was not done."
• "Unfortunately, towards the end of the tenancy, the landlord made some unfair deductions from our deposit, which tainted our experience of the property itself."
• "So no one informed me of the check out process and I had to call in to find out what was going on."
• "They deeply regret renting through Charters Southampton estate agent for their student house. The experience was nothing short of a nightmare."
• "Awful. Don't be fooled by their flashy website and fancy offices. These guys turned up with prospective viewers at my rented flat with no notice."
• "I was very unhappy with being a tenant with Charters."

Property Maintenance and Condition

Pros:

• "I really appreciate Charters Estate Agents as they are so so quick in responding to enquiries and whenever we have a problem in the flat the issue is resolved on the day and latest the day after."
• "We were grateful for the photographs that were taken at the beginning of the tenancy to provide supporting evidence at the end to help resolve this dispute."
• "Lily at Charters is very helpful and friendly as a property manager of my flat in Southampton. Responds to emails of questions in good time, and any maintenance issues are handled quickly and personably."

Cons:

• "The stove, washing machine was not working and even there was junks and waste like beer bottles and takeaway box in upper floor. It was not cleaned. The bed was broken."
• "I did complain about damp in the wall that was causing a lot of mould but that was “fixed” and painted over at a later stage."
• "First, there was mold in several areas, broken appliances, poor heating and even a rat infestation. Slime was running down the bedroom walls, and the conservatory had loose panels which would allow the rain to enter the property."

Communication and Responsiveness

Pros:

• "I really appreciate Charters Estate Agents as they are so so quick in responding to enquiries."
• "Throughout the tenancy, Charters provided an excellent service and were always professional. They provided quick and prompt responses and always worked with us to resolve any issues or disputes."
• "We were delighted with the level of service we were given from Charters throughout the entire process. Their photographer took excellent photographs and their marketing procedure was effective."
• "I would like to commend the Southampton team for assisting me in finding a suitable apartment to rent. Carolyn smoothly guided me throughout the process, she was highly professional and knowledgeable."

Cons:

• "Our point of contact change every month and we had to tell the whole story to each one of them."
• "So no one informed me of the check out process and I had to call in to find out what was going on."
• "They had to constantly chase them to get anything repaired, and Charters always dragged their feet, opting for cheap and temporary fixes."
• "Awful. Don't be fooled by their flashy website and fancy offices. These guys turned up with prospective viewers at my rented flat with no notice."
• "I was very unhappy with being a tenant with Charters. However, after a phone call from one of their directors I am hopeful our problems will be fixed and I am happy they reached out to us to try and fix our issues."