haart Lettings Agents Wolverhampton Reviews Summary

Customer Service

Pros:

• "Absolutely delighted to have contacted the haart Estate Agents. The customer service representative, Lillie-May was very polite and professional."
• "Nicola Selwyn... would intently listen to what you needed and would always come back with a response in a timely manner."
• "Elisha always phoned back promptly to give an update and offer any additional assistance."
• "I’ve had a great experience communicating with Dan from Haart, he was keen to help and responded to the several emails / phone calls to make sure myself and my partner were able to find the right property!"
• "Very efficient service. Within an hour since I left my request on Rightmove I've been already contacted by Lillie-May and we arranged the viewing."
• "Lillie-May called this morning in response to an email sent early hours. Very fast response, friendly and professional service."
• "Great customer service from Zoe, took full details on my requirements and was really helpful providing answers as needed and called me back as promised."

Cons:

• "Really disappointed, If I attach the number of emails I sent to them which were never responded (ignoring me) your will be shocked> no respect, lack of communication."
• "The most unprofessional estate agents! Would never recommend them!"
• "Friendly staff but very poor communication. Went to a viewing and was told if I filled in the offer forms and returned them that afternoon, I would hear back that day, either way. No call back."
• "NIGHTMARE FOR TENANT Haart property management service is nightmare for Tenant as they dint even bother to reply after email, phone and report to portal for the fault."
• "I can only assume the other reviews on here are fake, I have called up several times in the last two weeks to book a viewing and the only response I've had is that they will give me a call back."
• "asked to view a property over the phone and after one WEEK did not receive a reply."
• "False advertising. Spoke to them twice, they said we will ring back. Both occasions no response."

Professionalism

Pros:

• "I am a preferred contractor for the company and have to say in terms of professionalism BJB ranks amongst the highest of all the estate agents that use my services."
• "Gags is very professional, and very knowledgeable about the local area."
• "Our agent Leanne was very professional and responsive."
• "I'm quietly surprised at how professional, knowledgeable and efficient Harts estate agents have been compared to many others in the past."
• "Elisha at Butters John Bee has dealt with our move so far. She has been amazing and professional."
• "We’ve been dealing with Kade regarding letting a property. He is very professional."
• "Very professional, offers good quality service and responsive to all your enquiries."

Cons:

• "Pretty poor experience. The referencing went smoothly enough... but the property is not ready for us."
• "Seemed really good at first - but turned out incompetent in the end."
• "Stay away if you don't want to lose your money!!!"
• "Horrible agency I tried to rent a house I've made application payed nearly £200 and got message that my application failed as apparently my clear score been affected (obviously I've checked)and nothing there. So they kept my money for nothing."
• "Charged me for an independent report but in fact this was never done and kept blaming their 'portal' for the mishap."
• "Did not do inventory check-in until 2 months+ after the start of tenancy."
• "Booked to view a property to rent and a week later I got told someone paid a holding fee without viewing the property."

Responsiveness

Pros:

• "Property Manager Hardev Johal has been excellent since he began managing one of my properties. He is well informed and is both responsive and proactive."
• "Elise at the Wolverhampton branch was ultra efficient at finding placing and setting up a new tenancy."
• "Harj from Haart is very helpful when dealing with my long overdue problems."
• "Lovely service! Spoken to Kade who was so helpful and professional."
• "Since Chanelle has been appointed our property manager, we've seen a great improvement in service from BJB."
• "Chanelle Smith is very efficient with fast clear response's and great communication and a pleasure to work with."
• "Professional service! Chanelle Smith answered my queries and even called the landlord to clear things up!"

Cons:

• "Lack of contact, lack of communication. We've been experiencing ongoing issues with our property which never seem to have a permanent resolution."
• "At first, I thought I was doing something wrong that warranted me being treated in such as horrible manner such that my mails were never responded to, calls never returned, promises never kept by previous managers until Harjeet came to my rescue and responded promptly."
• "The second rent payment was late due to error on their part asking the tenant to pay on the wrong day causing unnecessary stress."
• "Not much to say, only the fact that my shower unit stopped working, I did contact the agency during working hours but no answer."
• "Updated: Zoe Archer was lovely both over the phone and in person. She gave us a thorough and honest review of the property we visited. She was very understanding of our situation and agreed to contact us with other properties but we never heard from her again."