Stirling Ackroyd Estate Agents Reviews Summary

Agent Responsiveness

Pros:

• "Kurwahn is fantastic and was more than happy to answer my many questions."
• "Kurwahn Grazette-Coote, he was so helpful from the very beginning."
• "Kurwahn and his colleagues were extremely helpful at every stage of the process."
• "Hamish looked after us splendidly. He guided us through the process and was on call to answer questions at any time."
• "Taija has been outstanding. So helpful, friendly and supportive thought-out the whole process."
• "He picks up his calls and sorts things out even after work. I couldn't have asked for more."
• "Mr Edward Pink acted as our viewing agent and was professional, knowledgeable, and punctual."

Cons:

• "I don't understand why it took so long to the agent to give me the answer from the landlord and at the end, the answer from the agent was the landlord received a better offer and if I wanted to take it I will need to make a better offer, all this on space of 30 minutes."
• "Extremely fake and rude, the agent started asking lots of financial questions over the phone and when I told him it wasn't a good moment he wished me good day and hung up on me!"
• "The estate agent agreed to meet me at 9.30am on a Saturday morning to view a flat. I arrived on time only to wait another's 30 mins before deciding to leave as the estate agent never showed up."
• "The agent didn't show up to the appointment to show us the property and left us there, without even the decency to pick up the phone or reply to my messages."
• "Different employees, asking conflicting questions and/or providing different advice."
• "During our tenancy the landlord managed the property; a landlord who did not seem to spend much time in the country and sent people who appeared to be his friends out to complete important electrical and handy work."

Customer Service Quality

Pros:

• "Thanks again Kurwahn for finding me my new home :)."
• "The initial viewing, offer and referencing were all really smooth processes - thanks Kurwahn."
• "I had a pleasure working with Luvelle who is an amazing agent."
• "Luvelle thank you for helping us out with getting a perfect flat, Stirling Ackroyd Estate Agents are lucky to have you."
• "Just moved into a lovely 1 bed flat on a really homely/welcoming street thanks to Stirling Ackroyd and most specifically Luvelle!"
• "Zak Maxwell was very helpful and took his time to find out exactly what I wanted from a property."
• "Working with Samuel Allen-Harvey to find my new home was fantastic."

Cons:

• "Upon moving into the house we found the 'recently redecorated' house to be unclean, broken furniture in the bedrooms as well as an overgrown garden strewn with the landlord’s rubbish."
• "Additionally there was a broken fence leading to our neighbour’s garden that was promised to be fixed and never was."
• "Additionally we repeatedly asked for a deep clean and a gardener as we were promised by the agency - this also never happened."
• "All in all a terrible experience and a complete waste of 3 months of my time."
• "The issues with this agency began from the moment we were offered a tenancy."
• "Awful experience from beginning of tenancy to completion."

Professionalism

Pros:

• "Excellent service and top quality advice on buy to let’s and investment properties."
• "I would strongly recommend Townends and Zak to anyone looking to rent and I would definitely use them again."
• "The whole process has been so stress free and it’s been great to work with Kurwahn who is friendly and professional in his support."
• "Very much recommend Stirling Ackroyd and Kurwahn."
• "Kurwahn has been super co-operative and on the ball throughout the whole renting process."
• "Taija Bryan the Lettings Consultant @ Townends Mitcham branch...was patient with us."
• "Samuel Allen-Harvey. He had been very helpful and enthusiastic in answering all questions I had."

Cons:

• "Clearly not clued up on the type of property I was selling (shared ownership)."
• "Honestly just THE worst. Couldn't care less during tenancy and treatment post tenancy was criminal."
• "So much wasted time and energy. Completely unprofessional and useless agents - go literally anywhere else."
• "Completely unprofessional and useless agents - go literally anywhere else."
• "Utterly unprofessional, do not let them waste your time."
• "Unhelpful and unprofessional."