haart Estate And Lettings Agents Streatham Reviews Summary

Customer Service

Pros:

• "I am very impressed with the services, particularly of Jamaal."
• "I was able to get responses to any questions or concerns almost immediately throughout the process."
• "Wonderful service, we were able to move with ease."
• "Many thanks to Billie at Haart Stretham for her excellent and quick communication."
• "Our agent took care of everything, even answering the questions we hadn't asked but should have, professional throughout and made the whole process very easy."
• "Always been very easy to deal with. Great customer service, polite and attentive."
• "They were super speedy and helpful with any questions that we had."

Cons:

• "DO YOUR OWN RESEARCH BEFORE RENTING WITH HAART! First review for Haart was 5 stars for the excellent service provided. However, it was a quick evaluation and probably we were still ingenue on how sales and marketing works."
• "As guarantor for my daughter, I received several auto-generated, threatening, letters claiming she had rent arrears. This was despite her rent having been paid in full and on time."
• "AVOID HAART STREATHAM LIKE THE PLAGUE. I had a horrific experience trying to sell my flat through Haart last year and their incompetence and laziness cost me tens of thousands of pounds."
• "For a whole month now they have been playing with me. Hopefully not any more!"
• "Two weeks since signing contract nothing happened."
• "Then twice I was told they would do open house group viewings on two separate Saturdays, but twice they not only didn't show up, no one from their office could even be bothered to tell me!"
• "At one point last October I rang the office 3 or 4 times a day, every day for a week yet no one picked up the phone."

Staff Performance

Pros:

• "Melvin showed us round a property recently. He was very professional and helpful providing information on the property."
• "Sebastian provided an excellent service throughout, he showed us around and demonstrated local knowledge and kept it very professional."
• "Codeika who works in the Streatham branch has awesome people skills and really passionate in trying to find the right property for you."
• "I dealt with Jamaal who is very knowledgeable and experienced."
• "I was fortunate enough to have RJ arrange my viewing which eventually led to me putting an offer in and buying - he was brilliant with communication - polite and respectful, responded in a timely manner and offered some helpful tips without being pushy - excellent sales person - thank you RJ!"
• "Cindy & Serkan were really assisting, helpful and nice."
• "RJ was an absolutely amazing estate agent."

Cons:

• "Unfortunately my experience was negative."
• "I was supposed to receive a link for referencing but I didn't receive that till a week later so when I was due to move after been informed my offer had been accepted I was then told I wouldn't be able to move."
• "Since we reported the issues and followed it up on several occasions, no one, visited the flat to evaluate the damage to the flat and us."
• "Generally speaking, we found the process of putting in an offer to getting all references done a bit rushed."
• "Some of the methods used by Haart were slightly unconventional such as the key to the property being left in the room rather than handed to the tenant; and no new inventory being performed."

Communication

Pros:

• "I am very much pleased with the service that I received."
• "Codeika here. She handled my viewing and then organised the entire process."
• "All this time Codeika Bent has been working with me and she has been very professional, always in touch and provided me with all the necessary information."
• "My experience with Haart has been fantastic from start to finish. They have kept me informed every step of the way."
• "They were very professional and communication between them and myself was excellent."
• "Always quick replies and very informative, and it's easy to message her on WhatsApp."
• "Ms. Codeika, she was so lovely accommodating all of our queries and checking up on us even after moving."