Brian Kirkby Flowers Reviews Summary

Customer Service

Pros:

• "Fantastic customer service and will use again, highly recommend."
• "Brian was incredible throughout! I gave him almost no guidance as to what I wanted, and he pulled together something beautiful."
• "From the lovely chat with one of your ladies to delivery you have far exceeded my expectations i am so very grateful."
• "Once again Brian Kirby Flowers have triumphed ....I ordered from Spain.... easy to order..prompt and polite service and reply... and even better the result....a beautifully arranged presentation .....delighted the receiver ...Thank you..."
• "The crew at Kirkby kept me fully updated with my Mum's Wreath and the delivery was seamless."

Cons:

• "We were initially quite nervous about choosing bridal flowers and button holes, and our initial consultation with Brian was a little bit intimidating and a bit rushed."
• "While the order form field concerning shipping vs billing address could be a little more clear..."
• "On my mum's, mother's day flowers the third party delivery guy went to the wrong location and was unable to drop them."
• "Wasn’t happy with the 'extravagant' bouquet that I ordered, so I fed back my complaints and the team immediately delivered another bouquet that met my expectations."

Delivery Service

Pros:

• "They delivered the flowers to our venue in the morning of our wedding, prepared everything as we asked."
• "I ordered at 10.30 am and the flowers were received by my surprised and delighted friend one hour later."
• "The bouquet was delivered within two hours of my order."
• "I received an email to say that they were personally delivering them that morning. What excellent service."
• "They were delivered to my friend just over 2 hours later."

Cons:

• "I received an email explaining that as they used a courier they could not guarantee a delivery time which I understood."

Quality of Flowers

Pros:

• "Brian always has lovely quality flowers and plants available."
• "Superb service. Beautiful fresh, fragrant flowers delivered by hand."
• "The flowers were superb and the bouquet assembled perfectly."
• "Flowers were packaged well, were of high quality and worked magic for the recipient - just as intended."
• "The flowers from Brian Kirkby were absolutely stunning and delivered promptly."

Cons:

• "All the flowers were immaculate and fully bloomed on the wedding day."

Design and Creativity

Pros:

• "Brian did a great job of decorations on our Wedding day... he also came up with brilliant ideas that further improved it!"
• "After just a few suggestions, Brian and the team put together a magnificent floral tribute."
• "What turned up was absolutely fantastic. Nothing standard about this flower shop at all."
• "In addition to his brilliant creative work - Brian is constantly creating memories which is all part of the magical service he provides. Not sure how he does it - he just does it!"
• "The layout and display in the shop were creative and stylish."

Cons:

• "The bouquet itself used so many different types of flowers and foliage, some of which I hadn't seen in a bouquet before."