Marshall SEAT Leicester Reviews Summary

Customer Service

Pros:

• "I would recommend both the car and Marshalls for SEAT and their professional service."
• "Also gave me a courtesy call the following day the make sure we were happy."
• "Stuart took time to sit down and explain the process, and we were treated like adults throughout."
• "Varun Bhalla was my sales rep and he was incredibly helpful."
• "Stuart Wynne went out of his way to apologise and offer his apologies."
• "Stuart at Seat Leicester has been brilliant again!"
• "Tom Pallet who provided exceptional service kept me informed all the way from build progress until collection day made everything extremely easy and hassle free."

Cons:

• "Awful service from Marshall SEAT, what has happened to a once reliable dealership?"
• "Communication is non-existent. I'll never deal with marshalls again."
• "I advise you to take your business elsewhere. I have experienced absolutely disgusting service and attitudes."
• "I have been chasing my refund from Marshall for months."
• "Very disappointed in the sales support."
• "Customer service still terrible. Technician is unprofessional, walks away when you are having a discussion with them very bad tempered."
• "Worst customer service experience of my life!"

Vehicle Quality and Condition

Pros:

• "Car is fantastic, had a great service from Sam."
• "An all-around great experience purchasing a new Cupra EV from Marshal SEAT in Leicester."
• "Love the car and looking forward to many more happy journeys!"
• "I had an amazing experience at Seat Marshall Leicester… They made sure it was smoothest process for me and my mum and got us a very good Seat Ibiza which exceeded my expectations…"
• "I bought a car from them and it had an unforeseen problem. They dealt with it quickly and professionally from start to finish."
• "I purchased an awesome Volkswagen Scirocco from Marshal Seat a couple of weeks back now."
• "The car is wonderful and we cannot recommend Sam and Marshall Seat at Leicester enough."

Cons:

• "This was a long distance sale. Some lighter issues discovered on collection, not listed here, but later apparent that the car was supplied with 3 x buckled wheels, chassis alignment completely out, near-dead car battery, barely functioning air-con, failing ignition coil packs, mismatched tyres."
• "All went well until the car was delivered. It arrived with a small dent in the rear passenger door and several stone chips."
• "Car is fantastic, had a great service from Sam just a little disappointed with how the car was cleaned well in my eyes the inside wasn’t at all."
• "Had to re-visit after the first time to rectify a mis-communication about a rear washer leak but done quickly."
• "However, after taking delivery of my vehicle the experience went downhill."
• "Bought the car and 1st day driving back, it got light on dashboard for sensor."
• "Ordered my new MOTABILITY car in January 2022 and I was informed from the start there would be a 6 to 7 month delay."

Sales and Aftercare

Pros:

• "Brilliant deal on the car, no hassle with part ex at all and all done in under an hour."
• "Ben had the car prepared and ready to go so we were only in the garage part exchanging our car and driving away with the new vehicle in less than 1 hour."
• "Megan was absolutely brilliant in helping me with what I wanted to know about the vehicle I chose, really knowledgeable about the vehicles and explained things thoroughly."
• "Daniel Pacey who at all times was polite, informative and knowledgeable in everything he was telling me."
• "Varun made it very easy to sort all the paperwork out digitally and was always quick to respond to the many questions I had!"
• "Megan, the young woman who sold me my Cupra was fantastic. She was cooperative, quick to update me, and found me the exact car I needed incredibly quickly."
• "Tom Pallett was friendly & knowledgeable. He facilitated a smooth, no pressure environment & I'm more than happy with my new car."

Cons:

• "Take my advice, DO NOT BUY from these cowboys. Total management incompetence. I am disgusted. 25 years of buying cars, SEAT is the most pathetic brand I have ever had to tolerate."
• "Charging cable faulty and has been on order no updates even after emailing several times and leaving messages."
• "I would Highly recommend this dealership for Quality products and impeccable customer service."
• "Head of sales in Leicester don't reply my emails as his sales done and he don't care to reply his emails."
• "Contacted in November to report a fault with a car key, promised I would be contacted to book in for repair. No response received."
• "It took weeks to sort the problems and the sales team were next to useless as they had passed it onto the after sales care team."
• "I was awaiting my holding deposit of £500 to be returned to me for around 17 days, which is way too long."

Dealership Experience

Pros:

• "I don’t live very close to Leicester but after this experience I will absolutely go out of my way to use Marshall again when I’m next ready to change my car."
• "Megan who provided a personal, top-class service!"
• "Kept me informed and not fobbed off or met with evasive answers."
• "Megan was very helpful throughout the whole buying process and kept me informed."
• "Stuart went above and beyond when dealing with booking me in, explaining the work needed and also going through the work carried out."
• "I would definitely recommend this dealership and if we are looking at part exchanging our other vehicle again in the near future we will certainly be revisiting the options at Marshall SEAT Leicester."
• "They provided a really professional and personable service from enquiry, to delivery, and even into after sales."

Cons:

• "Non accepted warranty already bought it from Seat UK, I called customer services they said they must accepted warranty from us, I went to them too many time and I spoke with the lady in the reception, every time have some excuses to tell me."
• "I'm on my second lease car with marshalls and had nothing but problems with it."
• "Shopping for a nearly new Cupra they just couldn't be bothered."
• "When I visited the dealership it was a beautifully clean and welcoming environment, with very helpful staff at all angles."
• "I had my car booked in for a service and some recall work. Due to staff shortages the work was not completed."
• "Totally disappointing sales service."
• "Just took delivery of my new Cupra Formentor. Daniel was very good throughout the entire process keeping me informed and following up after taking delivery."