Address: Coutances Way, Ilkley, LS29 7HQ, United Kingdom
Phone: +441943663699
Rating: 4.2
based on 162 reviews.
Staff Service and Attitude
Pros:
"A wonderful lady called Kirsten came to our rescue! She was so knowledgeable & helpful, without being pushy."
"Staff were very friendly and helpful."
"The staff I encountered were outstanding. The customer care was amazing."
"Excellent customer service from Jo in the reception area to the young lady who served our coffee."
"The staff are beyond super helpful and really cannot do enough to help."
"Such excellent and friendly service, with a particular shout out to Michael (Mick the maintenance man)."
"All the staff were super friendly and created a very relaxed environment."
"We called in yesterday for the first time and the young man who served us was very helpful and very smartly dressed."
Cons:
"No parent and child parking spaces. Even though parking is plenty, no guarantee someone won’t park really close to you."
"Not a great customer experience having staff refuse to take a food order until 12.15pm."
"Based on our experience of the café, we will not be returning. The waiter looked down his nose at us as he took our order."
"Called in for quick coffee, stood at the wait to be seated sign not one member of staff acknowledged us."
"Unfortunately, we didn't enjoy our visit, we waited ages to be seated, three staff walked past before we got seated."
"We called to today Thursday to have a look at the outside plants etc I was pushing my wife around in a wheelchair, and we had picked a couple of planters and some plant pots and were looking to purchase a hanging basket which was just out of my reach, but no problem a couple of the men who work there were walking through the area and straight away offered to get some steps to get the basket down."
"This was our second visit the Moss & Moor and can honestly say its not how i'd run my business!"
"A horrible experience. I went for an interview back in December, and was told in January I had successfully got through to the second round of interviews. Now, I have been informed the garden centre is Open by word of mouth, and the management has not even had the manners to inform me of anything."
Food and Café Experience
Pros:
"The restaurant was really bright and airy and staff super attentive and accommodating."
"Food and service was excellent. I really recommend that cafe for very tasty, fresh and very well-prepared meals."
"Had lunch in the restaurant & was great. Photo is of spicy chicken burger which had so much flavour!"
"The food was excellent, the place was spotless and the waiting staff were brilliant and extremely well turned out."
"Ate lunch here this weekend and really enjoyed it. Interesting menu - not your typical garden centre."
"Delicious breakfast. The potato hash browns were out of this world."
"Can only comment on the food as we stopped for lunch and didn't have time to look at the garden centre. The food was first class and service was friendly and efficient."
"The cafe here is superb. Really tasty food carefully prepared, good choice of veggie and vegan as well."
Cons:
"The cafe seemed poor to us. Limited and expensive lunchtime menu so we had cake, which tasted ok but was a very small piece for the price."
"We arrived at the restaurant just before 11.30 & were asked if we wanted lunch. We said yes, were given menus & shown to our table. The menu looked really good, but, we discovered from talking to our waitress that brunch ends at 11.30 but lunch doesn't start until 12pm. So, we were in the ludicrous position that we were unable to order any food for the next half hour."
"Firstly I thought your cafe/ restaurant was a little pricey especially soup then bread extra!. Overall I had been wanting to visit for sometime but very disappointed not a lot of bedding plants or other plants to buy to be honest."
"Didn't feel like a regular garden centre. Very pricey. Had food but description was poor and ended up with something I wouldn't have chosen."
"We loved the garden centre and the cafe, but not anymore unfortunately. We have been loyal customers since opening eating in the cafe for breakfast on numerous occasions. 2 weeks ago I asked for my sausages to be deskinned, it wasn't a problem and the staff are always helpful. Bank Holiday Monday same request NO the chef couldn't deskin my breakfast sausages."
"Visited today with my husband the service was great and the host recommended a Yorkshire fry up however 13 pound for a breakfast that you don't even get a sausage on or a cup of tea or coffee was ridiculous. Definitely won't be recommending to our friends."
"The best flat white I've had whilst here on holiday from New Zealand. Home of the flat white. Most are weak with too much froth. This one although small was as good as I get at my favourite cafe in Wellington."
"Would not eat here. Service was really nice. We got a fish finger sandwich each and there was only two fish fingers in. The fish fingers were over cooked on outside and raw in middle. I paid £13 for this! Well over priced for what you receive!!!!"
Product Quality and Pricing
Pros:
"The furniture was really solid and well built and reasonably priced for the quality."
"Plants are very good. Good selection. Prices are reasonable, not expensive."
"Great new high end garden centre, shop and cafe just outside Ilkley on the road towards Leeds. Lots of attention to detail and innovative quality products."
"New Garden Centre. It's well worth a visit to Moss & Moor. Well kept plants at reasonable prices."
"The plants were well priced and really healthy, and had a great selection of indoor and outdoor plants."
"Superb product range and a fantastic food and drink experience with the team here. There's nowhere else nearby like it!"
"Great garden centre! The plants were well priced and really healthy, and had a great selection of indoor and outdoor plants."
"The plants were really high quality hence my car boot was full."
Cons:
"Visited for the first time today. Lunch was fine no problem there - and it was a cut above the usual. However, I wanted to buy some box balls for containers. I don’t mind paying over the odds for quality but the price of the box balls was SIX times that of the identical plants at smaller nursery ten minutes away."
"Garden centre and gifts are very good however the cafe seemed poor to us. Limited and expensive lunchtime menu so we had cake, which tasted ok but was a very small piece for the price."
"Visited on Thursday with my husband and what a lovely friendly team they are. Went to buy an egg swinging chair and various plants that were very well priced."
"I had smoked salmon and scrambled eggs, and my partner had eggs florentine. I swear, there was half a fish worth of smoked salmon!"
"We arrived at the restaurant just before 11.30 & were asked if we wanted lunch. We said yes, were given menus & shown to our table. The menu looked really good, but, we discovered from talking to our waitress that brunch ends at 11.30 but lunch doesn't start until 12pm."
"Lovely garden centre, slightly more expensive than average but the products are exceptional quality."
"We loved the garden centre and the cafe, but not anymore unfortunately. We have been loyal customers since opening eating in the cafe for breakfast on numerous occasions."
"Pleasant It has a very large car park and disable parking Lovely displays Lots of plants There are Wheelchairs available at the entrance next to the trolleys Good Idea."