Zizzi - Harrogate Reviews Summary

Service

Pros:

• "Our waitress was really genuine & friendly."
• "I arrived shortly after 8 and was served by Freya(?) who was gracious, polite and very knowledgeable!"
• "The waiter did apologise for the wrong doings and gave us a discount."
• "Waiters were extremely kind and helpful."
• "The waitress who greeted was very friendly."
• "However the manager and our waiter for the evening treated us with such kindness and handled all the mishaps in the most professional way!"
• "The service was very friendly and the staff went out of their way to make sure were happy."

Cons:

• "The service was appalling, and while the food was nice it wasn't worth having to deal with that level of incompetent service staff."
• "But the service was somewhat slow and awkward and you would need to ask for the same thing twice."
• "Food was good but the service was terrible."
• "The two choices we wanted where not available, manager said they had been very busy."
• "The food took an hour and the staff was the opposite of attentive, messing around instead of serving us."
• "Service was poor. We were served by four different people."
• "Service slow even when there wasn’t many people in."

Food Quality

Pros:

• "Very nice place, great food - everything is very fresh and well served."
• "Food arrived hot and well presented."
• "Wide variety of food on offer which all tasted great and plates were empty."
• "The food was amazing."
• "The pizza is really fresh and tasty."
• "The food was gorgeous."
• "It was on time, hot and absolutely delicious, perfect ending to a different but still special birthday."

Cons:

• "However the food was unfortunately underwhelming, under seasoned and quite bland."
• "Less than average food this visit."
• "Food had no flavour.. pasta overcooked."
• "Very disappointed. Thin and crispy pizzas but soggy bottom."
• "We were brought the wrong food twice and my skinny pizza which I have had many times was nothing short of dire."
• "It was the worst meal and worst experience ever."
• "Food was poor for the cost."

Atmosphere

Pros:

• "Exceeded expectations this evening with the best food and atmosphere with family."
• "The place has a trendy decor and the music is contemporary."
• "The atmosphere is great with music at the perfect volume and a cozy feeling with the warm, stylish lights and lovely wall art."
• "The atmosphere was amazing and the food we had, the starter."
• "The atmosphere was absolutely amazing!"
• "A lovely atmosphere."
• "Nice Atmosphere."

Cons:

• "It was quiet as we went on a Tuesday night in January so lacked some atmosphere."
• "Strange smell near the table we were at that's only fault we had, smelt like bins wafting at the odd moments."
• "Difficult to have a conversation as noisy yet still not a good atmosphere."
• "The place was really busy with a lot of large noisy groups."
• "Service was slow, one of our party got starter late and no main."
• "The main course when it arrived was all slightly over done."
• "Food is ok, but in my opinion it's not worth it. It's not that special anymore."