The Boathouse Reviews Summary

Service

Pros:

• "Excellent service as was the food."
• "Service is always excellent and matches the food."
• "Service was pretty good given how busy they were."
• "Staff efficient, polite and helpful."
• "The service has also improved, waiters are a lot more attentive and happy to help."
• "Service excellent."
• "Staff were brilliant great sense of humour and happy to help."

Cons:

• "Service was just lacking a little, and table was a tad bit dirty."
• "Shocking service! Had to wait 5 minutes for one of our party to get cutlery."
• "However service was shocking."
• "Terrible service, Very slow, dirty glasses, Wrong orders."
• "Appallingly slow service! Half an hour for order to be taken."
• "The service was slow."
• "The service we received was appalling, racist, ignorant."

Food Quality

Pros:

• "The meat was lovely cooked."
• "The food was delicious, well cooked and presented and just the right sized portions."
• "The food was a good standard and I would highly recommend giving this place a visit."
• "Great cup of coffee, lovely service."
• "The food was fantastic."
• "The food is excellent, the service top notch."
• "Food was amazing, every dish we had was cooked and presented perfectly."

Cons:

• "Ordered a rib eye. Stringy, difficult to cut."
• "No longer serve a good gammon steak, instead they do a fatty bacon steak which bears no comparison."
• "This was the worst meal we have had in this pub."
• "Meal was luke warm and roast potatoes were from the day before."
• "The BBQ sauce was overly sweet, coleslaw was tasteless."
• "Some of the food was bland (fish and belly pork dish) but the biggest problem was everything was extremely dry."
• "The food was awful.. From frozen food to uncooked vegetables!"

Ambiance & Location

Pros:

• "Great views and excellent loose leaf tea."
• "Lovely views of the river Dee."
• "The Boathouse is a lovely pub with fantastic views over the wetlands."
• "A welcoming restaurant with amazing views over the estuary into Wales."
• "Location is amazing, stunning views across the moors on a clear day."
• "Beautiful view from the window and on the terrace."
• "Fantastic location on the banks of the river Dee with wonderful views of North Wales."

Cons:

• "Unfortunately there's a power station so a lot of pollution coming from that."
• "The interior is quite scruffy, paintwork requires touching up."
• "The whole place could do with a bloody good clean."
• "The area where we were sat was boiling though (conservatory) and it wasn't even sunny!"
• "Flies everywhere!!!"
• "Only had three deserts on offer for special price menu and they had run out of one."
• "It was a little cold where we sat."

Value

Pros:

• "Bill was reduced by 10%"
• "Parking is free if eating in the restaurant."
• "The set lunch was quite reasonably priced for the quality of food."
• "Food was piping hot and more than enough for any appetite."
• "They do a dinner menu 3 courses for £14."
• "Food came out within 20mins. Very impressed with portions and quality."
• "The food is fabulous, they do a very reasonable set lunch menu."

Cons:

• "I think it is very overpriced for what it is."
• "Just had a Philly Steak sandwich as it was lunchtime and shared most of it with my partner... I thought for almost £8 it was expensive."
• "However, I don't think the food represents value for money."
• "Just received a £100 fine in the post for parking in their carpark, absolutely ridiculous."
• "What a rip off this place is! BIG prices, tiny portions, keep away!"
• "Portions were a tad on the small size given the price tag and what you can expect elsewhere."
• "Very disappointed with the length of time it took to order both drinks and food."

Staff & Service

Pros:

• "The Staff were very nice and the restaurant manager too."
• "Staff are really friendly and helpful."
• "The staff were attentive and very pleasant."
• "The young men who served us were extremely polite and attentive."
• "The staff are always friendly - checking up to see if the food is ok."
• "All the staff were very friendly, polite and helpful."
• "Service was fantastic and staff very helpful and inviting."

Cons:

• "Service from one waitress (our main waitress) was good, the others were impersonable and not so good."
• "The staff (that served us) seemed very uninterested, and to be honest bored."
• "The woman waiters all looked miserable and not engaging or friendly."
• "Staff were very busy and by the time I managed to point this out had eaten most of it."
• "The minute we walked in we were greeted by a very rude man."
• "But the food is mediocre and the staff are mega grumpy."
• "The only negative we felt was that there wasn't enough front of house staff."