Stanley House Hotel & Spa Reviews Summary

Spa & Wellness

Pros:

• "Excellent spa facilities."
• "The spa is wonderful I loved the sauna overlooking the gardens."
• "The spa and treatments were amazing."
• "Had a wonderful experience today at the spa.. lovely relaxing massage much deserved."
• "The spa was extremely clean, well organised and the food was delicious."
• "Spa was lovely and staff friendly."
• "The spa is worth every penny."

Cons:

• "In the spa thermal pool, the giant taps that gush water out DON'T spend too much time under them as it will cripple your shoulders the next day."
• "The Pool and Spa closed at 8 though, early for a pool, so when you've paid a premium for the Spa for it not to be open is misguided management."
• "The lack of grab rail of any kind yet a disabled lift to the spa available but that's where it ends."
• "We did the Twilight Spa yesterday, having been regular visitors for many years. We go to the spa at Stanley House to relax and found that it was booked beyond reasonable capacity."
• "The hydrotherapy pool in the 2hour session we had I believe it came on only 4times."
• "Our visit to the spa was disappointing."
• "I haven't been to a spa before when the facilities don't turn on automatically when you press a button."

Food & Dining

Pros:

• "Had a lovely stay, amazing food."
• "The food and service is always exceptional."
• "The food served at the wedding breakfast was excellent - the sticky toffee pudding was amazing!"
• "The meal was flavoursome and fresh overall."
• "The food in the grill on the hill was amazing."
• "Breakfast in Mr Freds Restaurant, outstanding."
• "Delicious food."

Cons:

• "Saturday night dinner was well below expectations, the menu available not as published (currently no resident chef) and not good value for money."
• "However, food needs improvement. The food quality was not as good as the ambiance and the rest of the service."
• "The food was poor and served cool and unappetising."
• "Food ok but only pub grub level. Fish & chips etc."
• "Tomato soup tasted tinned, fish pie sloppy, 4 minute pieces of salmon and white fish skin, the green veg raw long stemmed broccoli."
• "The batter was no where near tampura and was floury in taste and was very unpleasant."
• "The food was OK, a decent pub standard, but nothing more than that."

Service & Staff

Pros:

• "Joe was so so amazing he ran the day perfectly."
• "The staff are amazing, nothing is too much for them."
• "Every member of the team are amazing, friendly, genuine, helpful and enthusiastic."
• "The staff went above and beyond and catered for me to breastfeed my baby away from the wedding reception."
• "The staff are really professional and helpful."
• "The staff on hand and nothing too much trouble."
• "The staff were really friendly."

Cons:

• "Some staff trained in certain aspects of customer service ie not arguing with customers and knowing about the Menu."
• "The staff are like zombies, ignoring customers and looking like they've been asked to work on their birthdays."
• "Service not the best very slow to take the order, no checkback until we had finished eating."
• "Unfortunately the girl at reception who was very polite didn’t seem to know much."
• "We spoke to the spa manager Courtney and found her really unable to take any criticism."
• "Service is just so much better at other restaurants."
• "Staff lovely just not enough of them."

Accommodation & Facilities

Pros:

• "The room was beautiful overlooking the gardens. The room was made up beautiful by housekeeping."
• "Room was nice and big, but cold."
• "The Stanley house team are first class and the venue is just amazing."
• "Luxurious rooms with lovely views over Lancashire."
• "Very large room with plenty of features."
• "Room is lovely, very spacious with a lovely separate bathroom with a slipper bath."
• "The rooms are spacious with comfortable beds."

Cons:

• "The room lacks the facilities for doing hair and makeup...ie no mirror at the vanity table."
• "The only minus was that the heating was set to the highest and for some reason neither I nor the hotel staff was able to turn it down."
• "Room was great, clean and we didn’t have any faults."
• "Negative is there is a TV in the wall which doesn't work."
• "Our room was clean but very hot, luckily we found a fan to cool us."
• "Rooms are in need of renovation as looking a little tired in places."
• "The room we had, a suite, was large, but dirty."