Wavertree Car Centre Limited Reviews Summary

Customer Service

Pros:

• "Absolutely fantastic experience buying my jaguar from them."
• "Can absolutely recommend Wavertree Car Centre... the process of buying and part exchanging was seamless."
• "The guy who dealt with me (Chris Blundell) was super helpful and not pushy in the slightest."
• "I had a fantastic experience and dealt with two very helpful, friendly and professional members of staff there Josh and John."
• "Everything I needed to know was clearly communicated and the whole process was quick and smooth from start to finish."
• "Great customer service provided by Josh."
• "I cannot recommend this dealer enough, so far. I had a great sale with Chris, but also had an EXCELLENT aftercare experience to date with Gary."

Cons:

• "This garage ripped my wife off for thousands."
• "If I could give a minus score I would. I have had nothing but issues with my car since I bought it last year!"
• "Sales experience is okay until they receive the money."
• "Almost two weeks after we purchased our car, we are still waiting for the promised refund of the cost of a set of locking wheel bolts."
• "Absolutely shocking garage. They will promise the world and deliver nothing."
• "Phoned Andy who was full of excuses, he just wanted my money."
• "Absolutely disgusting! Do not recommend at all, they have caused me so much stress and cost me so much money."

Car Quality

Pros:

• "The car I purchased was in pristine condition as described."
• "I picked up a BMW 520D in pristine condition at a great price!"
• "The car was immaculate as described."
• "The car itself drives fantastic and had a full service before handing it over to me a few days later."
• "Car was better than described."
• "The car was in mint condition."
• "Spotless car and drives like new."

Cons:

• "After 10 days it had some issues with the headlight and other errors started to appear."
• "It was in a dangerous condition."
• "Known to buy damaged cars off copart."
• "They advertised as service history but no service book was to be seen."
• "Before you buy the Kia Stinger GV68UEE check out the dodgy cars page on facebook to see the front end smashed in."
• "One of tyre surface also had (NSR tyre cut in sidewall non-RFT 225/40 R 18 92Y) which showed during maintenance services."
• "I'm guessing they do repairs on the car behind the till because I didn't seen in the logbook that they rewired the front lights with poor aluminium cable."

Staff and Service

Pros:

• "Lovely sales assistant Gary, so helpful and friendly."
• "Andy and other members of staff were friendly and helpful throughout the process, no pressure, fair price and prompt service."
• "Steve who dealt with us, will definitely be back and recommending to family and friends."
• "Any issues they deal and sort it out straightaway."
• "No hard sale, a relaxing test drive and plenty of time to run through any questions."
• "Had an amazing experience with Wavertree car centre."
• "Gary was very friendly and talked us through all of the options and features of the car."

Cons:

• "Never buying from them again."
• "Gary needs to learn how to speak to his customers properly because there is no way I will ever consider using them again."
• "Quick enough to take your money but reluctant to rectify faults that will cost them money."
• "I will never return."
• "Engagement from the garage to resolve the issues was almost zero. Would not return calls, passed from pillar to post, no response to emails."
• "Appaling attitude. Arranged to view a car then after finding out they could not provide me with service history I rang back and cancelled my appointment."
• "Very bad buying experience and I will never return."