Stoneacre Grantham Reviews Summary

Customer Service

Pros:

• "Perfect service from Karl and Ted today! Helped me out with issues with my car within minutes of calling."
• "Attentive and helpful staff, walked in without a clue of purchasing from a dealer, then walked out with a gorgeous car all in the same evening."
• "The online agent support was better than any multinational and you aren't dealing with a bot FAQ."
• "From start to finish great experience."
• "A great garage with exceptional customer service."
• "Fantastic experience end to end buying a Fiat 500 Dolcevita from Stoneacre Grantham."
• "Very happy with the service I received from the team at Grantham Stoneacre."

Cons:

• "I've been let down. I'm paying more than ask for."
• "Bought a car here in 2016 - appalling service."
• "Contacted them to ask for pricing on a Fiat 500... he simply hung up on me!!!"
• "Not even a health check over the car before driving it away."
• "I was pressured into signing then when I got home my wife said phone and complain."
• "Within 5 minutes a sales guy tried to pressure me into buying a car."
• "Shockingly bad customer service, staff and cars."

Staff Performance

Pros:

• "Lukas was spot on! Made me fully at ease when picking my first car."
• "Kieron Middleton was outstanding over the past few days and without him I would have went elsewhere to purchase a car."
• "Found the staff very knowledgeable especially Karl Edwards who advised on every step of the transaction."
• "Kieron Middleton and Josh were outstanding from start to finish."
• "Kieran was amazing, so helpful, really knowledgeable and not pushy at all."
• "His car knowledge was immense, and he was so helpful."
• "Lukas at Grantham was very helpful, professional and I would highly recommend anyone in need of a car to go to him."

Cons:

• "They had an identical Kia Picanto at their Grimsby branch, same colour, same spec, same mileage, same year for £10,200, so why wasn't it the same price?"
• "Purchased our family car here, now with hindsight really wish we hadn't."
• "Afterwards I found out from friends and family that Stoneacre is in general is to be avoided."
• "Probably thinking I was an easy target, young, on my own and nervous."
• "However, this has now left me disillusioned as not only is the pace of work slow, the cost is high and the communication is deliberately misleading."
• "I've been a Stoneacre Grantham customer for the last 2/3 years or so and unfortunately I will now be cutting my services with this branch after multiple failings."
• "Conned I've been I will never take my custom to Stoneacre again."

Value and Pricing

Pros:

• "Even set me up on their 5 day drive away insurance and helped me sort my tax."
• "Theo and kieran were fab through the process got me a great deal and got the car from Chesterfield for me picked it up yesterday and I love it."
• "Fabio and Lukas managed to find us a 5 series BMW within budget, in a great time frame too!"
• "He genuinely cared about finding the perfect car for me and ensuring my satisfaction."
• "Fantastic customer service. Told them exactly what I wanted. Got a good deal."
• "Kieran drove to Wales personally to go and collect it for me just so we could have it as soon as."
• "I love my Fiat 500 in Epic Blue however I will be back for an upgrade in the future, so keep my details!"