Simpsons Skoda Preston Reviews Summary

Customer Service

Pros:

• "John on the service team was brilliant, helped us with our claim and ensured that the vehicle was fixed with no expense."
• "Declan and he was genuinely so helpful, friendly and would go out of his way answer any extra questions in more detail than I would ever expect."
• "I found the staff very warm and friendly. The salesman Luke answered all varied questions very efficiently."
• "This must be the best Skoda dealer for miles I have excellent communication and attention from start to finish."
• "Very attentive service will be using again."
• "An easy 5 star review for 5 star treatment. *highly recommend* I don't have an impressive top of the range car by a long stretch but the gents who handled its service were superb."
• "Particularly impressed with the after sales service, where nothing was too much trouble and time was invested in me by Danny, and also Ian, to ensure that I was fully happy and comfortable with all the car could offer."

Cons:

• "Contacted Skoda, spoke to a very helpful young man who hand delivered a brochure to my hutch. Set up a test drive which I had to cancel arranged for a few days later. No one turned up, no one phoned me."
• "Numerous calls returned, conflicting advice given, people in meetings for days on end."
• "As soon as keys handed over, no contact what so ever."
• "Personally I wouldn't trust this branch again."
• "Awful experience from sales team. Called on the Sunday about wanting to put deposit down on a car, was told he’d get back to us by the end of the day. Didn’t."
• "Unbelievably bad service, I contacted this dealership to buy an Octavia estate and after a week they never came back to me."
• "Called them a few times to make an appointment for some warranty work. Was told that someone would call me back on each occasion but no-one ever did."

Sales Experience

Pros:

• "Bought a used car from Simpsons in April 2019, fantastic experience mainly due to the professionalism of sales exec Ross."
• "Cain Charlton is an asset to the company, brilliant salesman."
• "Nicole the excellent sales representative made the change of vehicle so easy and straightforward."
• "Traded in my VW Golf for an Octavia VRS with Ross. All staff were professional, courteous and polite."
• "Excellent service, easy handover."
• "Great service, friendly staff especially Declan who sold us the car."
• "The whole process was seamless from start to finish and made what I needed work right from the start."

Cons:

• "The gentleman who I believe was the sales manager dealt with me instead. He was very abrupt, actually I was quite stunned by his attitude."
• "The salesman’s story kept changing about the preferred car."
• "The aftercare was non-existent, the attitude was truly unhelpful and dis-interested."
• "I wouldn’t waste my time here, definitely not what’s expected from a main dealer, the service was a joke."
• "You may need to ask Nicole why is she so useless over the phone?"
• "The most appalling garage ever. Ordered a Skoda kodiaq in May - told 17 weeks wait and guaranteed before christmas which was a must! It is now 32 weeks!!!"
• "Absolutely terrible service. I bought a brand new vehicle from Simpsons in December."

Vehicle Quality

Pros:

• "I purchased my Skoda a week ago and am really enjoying my driving experience."
• "Just a joyful experience. Thank you."
• "Lovely drive, great handling and looks amazing in Black."
• "Purchased an Octavia VRS from them without even visiting the forecourt."
• "Car is superb in more than name only. Boy does it shift."
• "Just picked up a 2018 Superb Sportline in Black Magic Pearlescent."
• "Bought my 66 plate Skoda Fabia Monte Carlo from Simpson’s."