Snows Peugeot Southampton Reviews Summary

Customer Service

Pros:

• "Faultless, we were kept well informed all the way through the process. Everything was explained to us."
• "Joe at pergeot southampton was a pleasure to deal with, nothing was too much trouble."
• "Oliver Sutton has been so helpful with buying my new car. He explained everything as we went along."
• "I booked my car in for a major service with the Aftersales Manager Mark Collis who was super helpful."
• "Dee Johannis is such an exemplary Sales Executive! He was so knowledgeable and approachable!"
• "Thank you Joe for your patience and help with buying my first electric vehicle."
• "Gareth, a Service Advisor, was very helpful."

Cons:

• "The service adviser laughed said the recall had nothing to do with leaks and if it leaked before it will still leak."
• "Very unpleasant when leaning in to talk about the car when we pushed for some service."
• "Since the transition to Snows they have become impossible to deal with, today i've had another bad experience, certain staff have very poor attitudes when they deal with customers."
• "After care is appalling and they don’t care!"
• "Disgusted! Car recalled by Peugeot. I was contacted by phone regarding recall. Told them that I required a courtesy car as I have a 60 mile round trip to work. Turned up 3 weeks later to drop car off. No courtesy car."
• "Was dreadful service as Hamble Motors and wanted to give the benefit of the doubt to Snows. However been waiting over a month on a follow up to when my car was last in the garage."
• "Worst customer service ever. They took 2 weeks to change a starter motor under warranty."

Sales Experience

Pros:

• "Dave Lloyd the Sales Exec did a search and found a higher spec yellow 208 located at Snows Romsey."
• "Dave Lloyd handled everything for me, he was professional, very helpful and very thorough."
• "Brilliant team and I will continue to recommend them to everyone I know who is looking for a car."
• "I swapped my Peugeot today for a different one from Snows Peugeot Southampton and the whole thing went so smoothly!"
• "I am delighted to share that my overall experience with Snows Peugeot was a resounding success."
• "I would happily recommend Snows Peugeot."
• "Kevin Roberts was fantastic. He was very personable, he listened to my needs and was able to secure me a great deal on a top-spec 208 that was within my budget."

Cons:

• "I felt we were being exploited rather than treated fairly, as potential customers."
• "I would recommend you don't use this garage as they treated me like I was absolutely nothing."
• "Sadly the sales person was unhelpful and dismissive telling us to come back in the week when more staff were in."
• "Isn't it incredible this Peugeot dealership sales so many car that can afford to treat customers like this. A sale to them is 2 a penny."
• "The old salesman didn't listen to me or my requirements & tried selling there demonstrator car, I think he needs re training & opening his ears!!!"
• "Awful really, the salesman had damaged cars & his price was a joke."
• "Now out trying to find a car for my son's birthday, after I thought it was all arranged. Considering complaining to Peugeot UK, as I don't think this is how a main dealer should treat their customers, under the guise of a Peugeot main dealer."

Vehicle Service and Maintenance

Pros:

• "The service offers car replacement which is great in my circumstance."
• "Fantastic service from Snows Peugeot Southampton. I take my Peugeot Boxer van there for all mechanical work, and it's mot when required."
• "Helpful friendly staff who advised and were not at all pushy."
• "Picked up our new car recently, fantastic service from day one through to day of collection."
• "I would highly recommend Snows Peugeot Southampton for all your servicing needs."
• "Great service, attentive staff to your every need, had my motor home serviced and mot done, and a nice touch they washed and cleaned it too at no extra charge."
• "Take my car here for servicing they do a good job and quite quick as well always give car nice clean after being serviced."