Address: 38 Tottenham Ct Rd, London, W1T 2EH, United Kingdom
Phone: +442038163434
Rating: 4.5
based on 108 reviews.
Customer Service
Pros:
"Honestly the best service I've ever had when repairing my phone."
"Shaikh, He was very pleasant to help me fix my phone."
"Franklin and Arthur were brilliant. Quick repair within an hour for my cracked iPhone 7, alongside friendly service."
"Regan was amazing customer service, did the rear housing of my phone within 1hr."
"Great service from Ionut at iSmash TCR! Booked next day appointment, phone fixed within an hour."
"I had The best Customer Service ever from the amazing Daniel this afternoon."
"Fantastic service!! I had my iPhone screen and battery replaced on different occasions and they are so speedy."
"The staff there were very helpful and did a quick diagnostic of my phone to be certain what the fault was."
Cons:
"Don't use this shop. Emails to customer service go unanswered."
"They were efficient at fixing my device but customer service was quite unpleasant and antipathetic."
"Despite constantly calling and no-one picking up the phone to getting through and being promised an update by phone or email which was never received."
"Customer service at Totterham Court Road branch is horrendous. Called over 5 times for a 24-48 hour promised diagnostics for liquid damage."
"I have never used a worse service. The staff were rude, unhelpful."
"The worst service I have ever had. When having a glass screen protector fitted - they badly damaged the metal casing of my iPhone."
"awful unprofessional service the guy on the phone laughed when asked a simple question."
"Didn't really investigate the problem with my phone, just said they didn't have the parts."
Repair Quality
Pros:
"Quick efficient and with a genuine brand new samsung battery as well!"
"Franklin and Arthur were brilliant. Quick repair within an hour for my cracked iPhone 7."
"Great experience with Anna over the weekend! Very friendly, speedy repairs and reasonable prices!"
"The service at !Smash is excellent! I got the battery on my MAC 2010 replaced in less than 30 minutes."
"Fantastic service!! I had my iPhone screen and battery replaced on different occasions and they are so speedy."
"I was welcomed and helped in a polite and helpful manner. They were exceptional and took the time to make sure I was happy with everything."
"Melisa was really friendly, warm, funny and reassuring!! They took care of my phone within hours and I was able to pick it up the next day!!"
"Super impressive service. Two weeks ago they did a great and to-time repair of my work iPhone SE screen."
Cons:
"Took my Google pixel to be repaired as the screen was smashed. About 3 or 4 weeks later the screen just went black."
"Please avoid this shop!! This shop is look professional but is not. I bring to them to repair the back of my phone and now the front screen is falling apart."
"Unfortunately the replacement screen is definitely not Apple quality and you can tell if your an absolute phone nerd like myself."
"I paid the full £170 to have my screen replaced, only to have the same screen issues pop up 5 days later."
"I would not use Ismash again. The screen was installed with a gap along the bottom which then caused the screen to crack after 24 hours of being installed."
"I put my MacBook in for a battery repair - Unfortunately, customer support is lacking. I have been calling for at least 3 days and nobody has answered the phone."
"I had my iphone 7 fixed in some local shop and the screen literally stopped working after couple of hours, so i went to ismash and the people that helped me were amazing the phone was like new when I got it back with new screen protector and case and they also give lifetime warranty, 100% recommend"
"I feel completely conned by you. Firstly I had to wait around for 2 hours because I was told my iPad would be fixed by 11.30am when I had my appointment."
Repair Efficiency and Timeliness
Pros:
"Thank you Ines for your help today! Quick efficient and with a genuine brand new samsung battery as well!"
"Franklin and Arthur were brilliant. Quick repair within an hour for my cracked iPhone 7."
"Regan was amazing customer service, did the rear housing of my phone within 1hr."
"Great service from Ionut at iSmash TCR! Booked next day appointment, phone fixed within an hour."
"Fantastic service!! I had my iPhone screen and battery replaced on different occasions and they are so speedy."
"I was welcomed and helped in a polite and helpful manner. They were exceptional and took the time to make sure I was happy with everything."
"Melisa was really friendly, warm, funny and reassuring!! They took care of my phone within hours and I was able to pick it up the next day!!"
"Super impressive service. Two weeks ago they did a great and to-time repair of my work iPhone SE screen."
Cons:
"I brought my iPad for a screen replacement over a week ago. The online booking system said it would be ready 'immediately'. It was not ready that day. Or the following Monday."
"I dropped my mini ipad off for repair, paid a deposit, (almost under duress) to guarantee a replacement part to then have to wait over 3 weeks for the item to be repaired."
"I put my MacBook in for a battery repair - Unfortunately, customer support is lacking. I have been calling for at least 3 days and nobody has answered the phone."
"Seems to be a good job of replacing the glass back of my Pixel 3. Disappointed about the 20 day delay of getting the part."
"I feel completely conned by you. Firstly I had to wait around for 2 hours because I was told my iPad would be fixed by 11.30am when I had my appointment."
"I brought in an iPhone 6S to have the broken home button fixed. It was still able to unlock the phone with my fingerprint, but it wasn’t working otherwise. ISmash replaced the home button but failed to warn me their replacement didn’t have the fingerprint unlocking function so now I’ve lost functionality."
"Don’t bother. Left my phone there after assuring me it could be fixed. I didn’t hear anything for 2 days, when I called they told me it can not be fixed."
"Two weeks, half a dozen shop visits, phone call and emails. I finally have my phone back... But just as broken as when I brought it in."