Square Repair LTD Reviews Summary

Service Efficiency

Pros:

• "The turn around was incredibly fast and professional."
• "Courier collected and returned same day."
• "drop off and collection an hour later."
• "Just had my screen crack today and got it replaced in 10 mins while waiting."
• "Really fast and reliable service. I gave them my phone at 9.30am and had it back with a brand new screen at 10.30am."
• "done within 2 hours."
• "Great same day service."

Cons:

• "It took quite a while to sort out in the end due to availability of parts."
• "It took almost two weeks to be returned to me."
• "after collecting the device and arriving home, I found that though the cracked screen was repaired the device itself was not working as it should be - screen was jumping from page to page."
• "I have tried to contact Square Repair again to provide a formal complaint but still no response."
• "I did contact them over a week ago to discuss resolution/complaints procedure but I haven't received any contact."
• "I kept calling them for update about my phone everyday, but they asked me to call the next day."
• "Now the company do not answer my emails."

Cost and Value

Pros:

• "good value."
• "The price was exactly what they had on their website, no hidden costs."
• "the price was very reasonable."
• "They did a good job and very reasonably priced at £65, which is much less than the other quotes I was offered."
• "brought it back good as new and didn't even charge me for the work!"
• "Within 120 minutes got my handset fixed at a very affordable price."
• "I was offered 35% discount."

Cons:

• "I would avoid at all costs."
• "Sam artists! I brought my water damaged phone and agreed a check-up of the device for £15."
• "They took the money, and probably did something to my iPods, but failed to check if this 'something' helped the problem."
• "I feel that I have no other choice but to buy a new phone."
• "I've had to purchase a new phone after spending £89.50 in total with square repair for a phone that can't be used."
• "Then you discover what's not on their site: they hit me for the unadvertised 'diagnostic fee'."
• "I would never dream of spending money with them so I left."

Customer Service

Pros:

• "I couldn't fault the service, they really helped me out of what could've been a much worse situation."
• "restored my faith in independent stores by being professional and speedy the entire way through."
• "Incredible guys, really helpful and professional."
• "Really efficient and friendly chaps."
• "The guy who helped me was friendly and very efficient."
• "Everyone I dealt with was very friendly and efficient."
• "Very friendly and helpful."

Cons:

• "Waste of time. Had appointment. Stephen was out wandering in the street so I was seen late."
• "Sadly the replacement screen was frequently unresponsive in places and made using the phone extremely frustrating."
• "I brought this up with Square repair but they refused to help me or even admit doing anything wrong."
• "Careless and rude, does not answer emails."
• "I was met by a large gentleman in a blue top who was possibly the rudest, worst customer service rep I have dealt with in a long time."
• "their employee was very dismissive and stated that 'I must have dropped it' (which isn't true) and he failed to provide a satisfactory explanation as to why they weren't repairing the phone under warranty."
• "Steve broke my speaker mic (it was initially totally operational) while replacing the cracked screen."

Location Convenience

Pros:

• "The business is located across the road from Liverpool Street Station, just off Bishopsgate."
• "They are located in a short alley way next to the Bishopsgate Police Station and directly opposite Liverpool Street station."
• "Very convenient location right next to Liverpool Street tube."
• "It's just opposite Liverpool Street, too, so handy for public transport."
• "just a few minutes from Liverpool Street station."
• "Very close to the tube station."
• "Quick and efficient service and with fair prices. On top of that, easily accessible, close to Liverpool Street station."

Cons:

• "The office is a bit hard to find when your phone doesn't work - you'll find it in the 'Longcroft House' on Victoria Avenue."
• "Located in what looks like a dodgy alley - but then you realise it's next to the back entrance to the police station!"
• "The entrance to the building is tricky, keep a lookout before (or after, depends on where you're coming from) KFC. it's a little ally."
• "I got a bit lost, I'm not gonna lie. It's not a shop, so look at the address and enter the named building."
• "they meet you in the lobby of an office building, which is strange."
• "I turned up, after a bit of a wander around the back alleys of Spitalfields."
• "It was really easy to find."