Address: 1143B, Ariel Way, London W12 7GF, United Kingdom
Phone: +442038163413
Rating: 4.6
based on 209 reviews.
Customer Service
Pros:
"Great customer service, my phone was into pieces. But looks brand new now."
"A special thanks to: Ahmin, Zahid, Manu and Mohammed (westfield,whitecity) who made this happen in such a short period and kept intouch with me throughout to keep my mind at ease."
"Manmohan was a really nice guys giving excellent costumer service and good at convincing to add offers with your purchase."
"Two Very nice and professional staff helped with my phone repair on 15th April around 7pm."
"Had issues with my phone and the gents in the store were amazing quick fast service plus a great conversation."
"The guys at iSmash are so professional and good at their job!"
"Lovely friendly customer service, fairly priced and unbelievably fast service!"
Cons:
"The whole process was completely unprofessional."
"Worst customer experience ever received."
"Thank you for causing me a big loss and hit in my budget! Brilliant business you have."
"The staff at the store said they would order the part in-store and it would definitely arrive by the next Monday... no order or no booking had ever been placed."
"I am writing this email while my phone continuously rings the store (now for 20 minutes). My phone is as yet still to be fixed 2/3 months down the line."
"Went to the store to check out what the status was and was tended to by the rudest staff ever."
"Shop didn't answer the phone after hours of calling. Customer service didn't answer."
Repair Quality
Pros:
"Just got my screen repaired by these guys - absolutely brilliant service."
"Came in for an iphone 6s battery replacement and ipad pro 11 screen replacement - the guys were absolutely brilliant."
"Fantastic experience with the iSmash White City team a huge shout out to Nick, he saved us money by carefully fixing the back of the phone."
"Always fast service and reassured my phone is being repaired with quality technicians."
"Fantastic customer service! My girlfriend and I took in her iPhone with a smashed screen and they were able to fix it within a few hours for a great price."
"They went the extra mile fixing smaller issues other than the screen without extra charge."
"Had an iPhone screen and battery replaced, plus a general service, for a third of the cost offered by Apple."
Cons:
"The parts are very poor quality and the service is the same!"
"I went in to fix a smashed screen on the iPad and change the battery on the iPhone. The next day, the home button stopped working on the iPad."
"Only gave 4 stars as screen is still acting up. Will have to go back to the store again."
"From one day to another I was given two different quotes to repair the screen of my iPhone. An increase of £30 in few days!"
"Now they are trying to tell me it might cost me £120 to repair my phone for something they have done."
"Terrible terrible terrible, phone touch screen needed fixing, they fixed it however after turning the phone on and off it became apparent that the buttons of my phone were too in and too stiff."
"I've done a MacBook Pro 2015 screen replacement for £449.99. I've had the screen replaced 4 times already!!"
Pricing and Convenience
Pros:
"prices are good too, I managed to get a discount code as well as I'm subscribed to the newsletter."
"Absolutely amazing service!!! I have a Samsung s20 note ultra 5g and my screen was smashed. Samsung asked for £340 to replace it taking 2-5 working days. Ismash did it in 5 hours for £300!!!"
"They did not have coral blue in stock for my s7 edge but offered to recolour the phone at no extra cost."
"Great service and helped me answer additional questions I had about my phone."
"Incredible service. I just came in to check if they could fix the bit on my samsung phone that protects the camera lenses as it came off and I knew I'd mess it up if I would try to fix it with superglue."
"Excellent customer service. Had a minor issue with the works being carried out but was resolved quickly, professionally and also received a generous discount."
"Probably the BEST service I’ve ever had! I got my battery replaced for 39 gbp which is very cheap."
Cons:
"Make sure you screenshot the price when booking online."
"Because of the last minute cancellation I ended up having to go to 'I broke my gadget' as (badly) advised by the iSmash employee who said it would be cheaper and ended up paying almost double."
"So tried to book an appointment for 3 days and the website kept saying the claim id number is wrong."
"I will never be using your service again."
"Plz dont go i smash. if you broke your screen."
"But only three days after having my screen replaced, a hairline crack started to form across my screen."
"The company couldn't fix my iPhone XR 6 month ago."