Address: KIOSK LGRB1 Westfield, London, E20 1EJ, United Kingdom
Phone: +442038163431
Rating: 4.3
based on 107 reviews.
Battery Replacement
Pros:
"Excellent customer service when I visited the store. Venkata assisted me, providing prompt and efficient service."
"Got my iPhone 8 battery replaced here last year and for a few months it was ok."
"Venkata immediately started working on my device and completed the task with speed and precision."
"Great service, had my phone repaired within an hour, new battery works & the screen’s perfect."
Cons:
"They replaced the battery, the new one swelled up and pushed my screen out."
"The battery barely held a full charge. Went back a couple of weeks ago to replace it under the warranty provided."
"Now I have to charge my phone at least 4 times a day with very little use."
"Went there for a screen replacement they have replaced my screen with another faulty screen."
Customer Service
Pros:
"Alex in Stratford iSmash really helped me out today. He gave up his time, right before closing, and fixed my phone last minute."
"The guys Yousaf and Venkata at your Westfield Stratford branch are amazing. Great customer service and a job really well done."
"Mr. Yusuf has been very professional with my screen replacement."
"Especially grateful to John who works there because he temporarily lent me his phone to locate my family who I had lost in the mall."
Cons:
"Change your company name to itrash because they were useless, I needed my iPhone SE home button fixed which they couldn’t do."
"They were unable to fix my phone screen but that isn't the reason for the 1 star. They need to work on their customer service skills."
"Be Careful. Booked a battery replacement for my partners Ipad... the cheeky guy tried to get my partner to 'pay for the repair' despite us paying online."
"Tried calling and emailing this branch multiple times but was unable to get a response."
Screen Replacement
Pros:
"Fast, accurate, and superior customer service. The operator managed to perfectly apply a screen protector to my Google pixel 7 Pro in less than 10 minutes."
"Venkata was brilliant. He managed to get us through same day within 30 mins and was very friendly and helpful."
"Great, quick, service if you book ahead. I got my screen and finger print scanner fixed within 2 hours."
"Repaired my phone screen and camera here as they are an authorised Google repair shop. Only took just over an hour."
Cons:
"Really disappointing. I had my iPhone screen repaired today and already the quality of the image has declined - blotchy, etc."
"However, when I got my phone with the new screen, the fingerprint sensor was not working anymore."
"I had my broken iphone 10Xs Max screen replaced today... it has a bump on the top right hand side of the screen with a white light shining through."
"Unfortunately, on reaching home and checking the phone I have discovered that it has a bump on the top right hand side of the screen with a white light shining through."
Repair Efficiency
Pros:
"Fantastic service. I booked online, got seen to and my phone looks brand new after it getting smashed against a wall."
"Super friendly people! Went because of a charging problem on my pixel 4a and they took a look at it, cleaned the charging dock of dirt and in 10 minutes had my phone back and working as new!"
"Excellent service from Junaid and Osman. Very welcoming and friendly. They were able to help fix my phone which other shops couldn’t do and within an hour."
"Absolutely amazing 100% recommend to anyone!!! Samsung quoted 3 months repair for a screen replacement due to being a US handset but so happy iSmash was able to fix it last minute without an appointment."
Cons:
"Maybe not great for water damaged Samsung phones... I dropped my Samsung in the sea taking selfies on hols and it wouldn't turn on."
"Had to wait for a replacement part to have my screen fixed for 4 weeks. Eventually as they couldn't get a replacement part they gave me a replacement phone which was refurbished."
"I went for a screen replacement the guy changed the screen but input the password wrong so many times my iPhone is now BLOCKED!!"
"Had to wait for a replacement part to have my screen fixed for 4 weeks."
Price and Value
Pros:
"Excellent service from Yusuf after I smashed my screen. Local shops quoted £150-170 and a days wait as they didn't have the replacements in stock, then these guys fixed it in 2 hours for £99 with a lifetime warranty."
"Fixed my ipihone's screen ! great experience, service and product quality! rapid fast delivery, and error fixing smoothly and professionally!"
"Excellent service, Staff were friendly and very efficient. I was nervous about them fixing my screen but i got it back and it looks amazing. It looks brand new and they were really fast."
"A very quick, professional and friendly service. A little bit expedience (£129) to change my iPhone 7plus screen, but it was worth is as I smashed my screen at 3:25pm and and had it fixed by 5:50pm the same day."
Cons:
"This was sorted for me and I paid a little more than expected but not a problem as I paid by Klarna!"
"Does not answer the phone. Web links do not work. Had to cancel and repair via a postal service."
"Absolutely horrendous customer service! My phone is not working so I left it with them for a diagnostic. I was told it would take about 2-3 days."
"I have repaired my iPhone 8 glass and cost me almost £100 and it was waste of money because the glass quality was poor."