iSmash - St. Pancras Reviews Summary

Customer Service

Pros:

• "Amazing customer service from Ahsan in the Kings Cross branch who couldn’t have been more helpful."
• "Cyril fixed my phone like a pro and was also really kind."
• "Very impressed by the service, transparency and how the team went above and beyond to try and repair my phone."
• "Absolutely amazing customer service: super friendly staff, ready quicker than they had predicted."
• "Ahsan, Tariq and ‘The Little Legend’ were amazing!! Came into the store in a rush with a cracked and glitchy phone, 1 hour before closing."
• "Martin was very professional and knowledgeable and explained all the options for repairing my phone without pushing me towards the most expensive solution."
• "Excellent experience, I had a full screen replacement for iPhone 12 booked in, the person at the front desk was really honest."
• "This is a thank you to Ashley. Because of Ashley, I recommend this place and I will be using it again if I need to."

Cons:

• "Absolutely shocking service! All I needed was to plug my phone in order to complete an update."
• "AVOID AT ALL COSTS. Putting 1 star because there aren’t 0 stars. these guys are just common criminals."
• "AVOID. Took my fully functional iPhone in with a slightly cracked screen, thought I'd get the battery replaced at the same time."
• "Did they fix the screen? Yes. Was it cheap and done to a good standard? Yes. Are these people the rudest people I've ever encountered? Absolutely."
• "Absolutely disgusted by the worst customer service I’ve ever seen. Disgraceful if you want anyone to listen to you."
• "Really unhelpful and terrible customer service. I had my iPhone XS serviced for a broken rear camera and ever since the repair dust has started to come into the camera."
• "I have been here on two ocassions and the staff are not very friendly or warm."
• "There is an a-hole called Ashley who works here and will try his hardest to trouble you and cause you pain."

Repair Quality and Efficiency

Pros:

• "The lads did a fantastic job replacing the screen of my daughter’s 9th Gen iPad which was very badly smashed."
• "Very quick and efficient! Would highly recommend this to anyone who needs a repair."
• "Great service after I totally destroyed my phone screen and rear glass. Quick turnaround when several other places told me they'd have to send my phone away to be repaired."
• "Had an issue with a Pixel 4 wireless charging and audio following a screen repair I have done elsewhere. These guys identified the issue and fixed all problems by doing a complete screen refit."
• "Super quick and the efficient service by the iSmash team. Special thanks to Ahmed and Ashley for being extra helpful."
• "I had to get the screen of my phone replaced. Before going I called them to make sure they had the screen in stock."
• "These guys were super friendly and professional. I did end up having to take my iPad back a year later and the warranty was honoured, no questions asked."
• "5* service from Ahsan today after dropping my phone this morning and needing a replacement glass screen protector installing asap!"

Cons:

• "I came back to the shop and they have refused to refund me any money, or provide any store credit because I had the phone repaired."
• "Booked my battery replacement online and was told it would be £49 which I was ok with. No mention of any other charges."
• "Went in to replace my battery and they broke my screen. They told me there's a 5% chance, but there are huge chips and scratches along the side."
• "I changed iPhone screen here. Cost £55, The new iPhone screen feels nothing different of my previous cheap £35 replacement one."
• "Took it in to get my screen replaced due to water damage, they opened it up and saw a bit of water and I was immediately handed it back saying 'no they can't fix this as if they put a new screen on it wouldn't work whatsoever'."
• "The repair process for my iPhone X screen went well, however a few weeks later the camera front and back stopped working."
• "Don't ever use smash, especially not for things like data recovery. Their incompetent staff will charge you to cause irreparable damage to your property."
• "The replacement screen looked good but the phone would power down every couple of minutes."