Snows SEAT Yeovil Reviews Summary

Customer Service

Pros:

• "Adam & the service team have looked after my car for a number of years now & it's always straightforward & professional."
• "Colin has looked after us for the past 4 years, ensuring we are happy with our purchases."
• "Michelle Falwasser is amazing in her attention and all information she gives me, nothing to complain."
• "Fantastic service as ever from Adam, Andy and the team at SEAT Yeovil."

Cons:

• "I was highly disappointed to return to my car after its recent service to be told I owed £125 for a software update; having a service plan and from my previous experiences of being asked to authorized work prior to them taking place this was an upsetting surprise."
• "Was greeted well by the lovely guys in the parts/service department... However it went downhill from there I had to wait over 45 minutes to be acknowledged by Colin who was meant to see me to sell a new car."
• "Service manager was rude and arrogant and dismissive of fault on vehicle despite well known and published fault."

Vehicle Purchase & Sales Experience

Pros:

• "Everyone is always really helpful and friendly at Snows SEAT Yeovil - Thank you 😊"
• "Rear view camera fault and software update on Formentor. Adam on the service desk was very polite on dropping off the car."
• "Everything regarding the purchase of my Seat Arona from Snows was smooth and straightforward."
• "Very pleased with the purchase of my used seat from snows. Super friendly and knowledgeable staff."

Cons:

• "I booked my MOT test online for a Saturday as my MOT ran out on the Sunday and had an email confirming the time and date but when I arrived Saturday I was told they had booked it in on the Monday."
• "The worst service I've ever experienced. We booked a test drive at a specified time and were still sitting unattended in the showroom half an hour later."
• "Went into Snows in Yeovil today... 3 guys in the sales room & all totally ignored us."

After-Sales Support & Servicing

Pros:

• "The car was valeted and washed prior to my pick-up."
• "Great team in the service department. Professional and efficient with helpful and friendly attitudes, clearly explained all the work carried out."
• "Excellent service from Adam and Noel at Snows of Yeovil as always."
• "They always offer brilliant advice on any issues which I have always appreciated. Strongly recommend them to anyone."

Cons:

• "Booked a full service+mot with collect and deliver online for a date and it was confirmed. Later I had a voicemail rescheduling it for 3 days later because of collecting issues."
• "My car went in for repairs to the heating system on the weekend of the ‘Beast from the East’. Due to this I was unable to return my courtesy car and pick up my car."
• "Bad point is they don't have enough courtesy cars, on that issue they are useless."