"Receptionists deliver excellent customer service all the time."
"Holly has been an absolute star, she has made the whole process so easy and straightforward, fast to respond to my emails and phone calls."
"The senior service advisor Georgia was very knowledgeable about the repairs needed and was able to explain what had to be done in an easy-to-understand way."
"Very friendly, welcoming and very good communication."
"The customer service from Fynley was amazing."
"The service receptionist lady is kind, patient and she takes time to explain everything and listen carefully to what people say."
"Once again I have received excellent customer service from Howards."
Cons:
"Sadly I have been quite disappointed, the main reason is that there is a problem with the wheels."
"Wanted to look at a 508 Sw... We gave up and left. Obviously cars are not for sale here. Just for show."
"Another waste of space car dealer. Price of said car has now increased by a £1000 through the night since I showed interest."
"Rear wash wipe hose cracked off, a common problem I understand, The abrupt, unpleasant lady on the phone said 'I would have to take the car in and there well may be a diagnostic charge'... Sold the wife the car and now they're just not interested."
"Stay away from the whole group, they inflate the price and offer the worst service I have ever had the misfortune to receive."
"I had to call your service dept many times and chase you for the updates on my vehicle."
"Awful company to deal with! Everything was fine until I paid for the car then the after sales service was appalling."
Sales Experience
Pros:
"Our sales Executive Charlie was fantastic, extremely professional polite and made the process smooth."
"Mike (Howard’s Peugeot Dorchester) was so helpful in finding a car that was perfect for us and our needs."
"Tom was incredibly helpful and not pushy at all."
"Buying a car as a single female is scary but Matt made it easy."
"Tom N & Holly both been lovely & helpful in helping me find a new car."
"Phone call to Kieran to buy a car. Very helpful and gave me lots of information."
"It was a pleasure dealing with Fynley at Howard’s Yeovil when we purchased our new car."
Cons:
"The car I chose had a fault and maybe should not have been for sale until it was ready."
"I ordered a car with them on the 26th of October was told delivery would be around end of Febi could live with 4 months with the current climate. Had emails to set up the new app which showed order in progress beginning of Feb this changed emailed the dealer twice no response."
"Booked a test drive of a 3008 as we are in the market for a SUV and we are narrowing down the field to the last 2 or 3... It turns out that they didn’t have a 1.2L automatic even though I specified on the phone when booking the appointment."
"I was asked to come in for 30 minutes to discuss promotion offers as I was interested in changing my car, but after over 2 hours i really was not given any information."
"Needed power steering fixing, already knew this but they had to do diagnostics, it confirmed it and my wife took it in to be fixed, she later gives me the bill for almost £200 for a budget tyre and new horn? Not sure why they were even looking as its not what was asked for."
"Not impressed - had a 10.30 test drive appointment buy was told they were running a few mins late. 30 mins later I had to ask again and was told that he would be at least another 30 mins so I left."
Facilities and Amenities
Pros:
"Offered refreshments such as coffee and snacks such as premium chocolate bars which were in abundance."
"The dealership was extremely clean and modern."
"Howard’s Peugeot have a customer for life in me. They have a tidy and comfortable customer seating area and a great coffee machine so I never mind the waits."
"I am extremely happy with the free refreshments on offer, the customer service is 100%."
"The Staff are very friendly and always happy to help in any situation."
"I was very impressed with the attention to detail and extras - such as a video of the car in the workshop."
"First class treatment. offered hot drink and transport to town as well kept informed of progress on service on car and advice of possible future work that was needed happy experience again shall carry on using them."
Cons:
"2 big issues I had came down to the first impression of the car park... it was overloaded with cars, and a mess."
"We arrived on time and greeted by a friendly receptionist who showed us to the waiting area, we sat there for 2 hours while the car was MOT'd."
"Well awful to be frank... So now I have a whole day without a car, having to let people down, costing me more money than I care to think about."
Service and Maintenance
Pros:
"Like the way the service detail is explained in detail unlike some places which just pass it over when asking for payment."
"Prompt service done in 1.5hrs including a car wash."
"This years service and MOT carried out smoothly and full information and advice given on any deficiencies."
"Took daughters car in for an MOT all done in less than an hour."
"Car in for it's first service, and had some nice coffee, nice biscuits, then got my car back washed and cleaned and with a video review of the service."
"I have bought a car from them before. And recently went in for a service for the car I bought a few years ago. The car service went well; and they cleaned the car as well which was good."
"Boked car in for problem with driver's door, receptionist suggested this could be looked at straight away. Mechanic looked, identified the problem and fixed it within 5 minutes. No Charge !! That's what you call service !!"
Cons:
"Ok for MOT. Would not go back after my last experience they call themselves technicians in the garage so far from the truth."
"Stay away from the whole group, they inflate the price and offer the worst service I have ever had the misfortune to receive."
"I had to call your service dept many times and chase you for the updates on my vehicle."
"Awful company to deal with! Everything was fine until I paid for the car then the after sales service was appalling."
"I have however rung up twice for a report on the journey of the part and how soon it will be there, at the dealer. I await the call."
"Well awful to be frank... All because somebody failed to ensure that they did their job."