"Our waiter Hazel made our visit very welcoming, was brilliant with our children, checking to make sure our food etc was ok for us."
"The service we had from the lovely Hazel was nothing short of perfect! Very welcoming, chatty and kind."
"Great experience tonight... best of all was the service from our waiter James, he is a real credit to this place!"
"We were served by Emma who was extremely friendly and attentive, making sure we were happy with everything."
"Really fab service from Owen. He went above and beyond to entertain our children and brought a really positive vibe with him every time he checked in with us."
"Our waitress (Chloe) couldn’t do enough for us, absolute 5 star service!"
"Our server was Leah. An asset to the business. She's always smiling and good at her job."
Cons:
"I was hugely disappointed today. Our service was appalling."
"Waited 20 mins so in the end gave up and asked for the bill."
"The server was miserable too, never smiled once and really didn’t want to be there."
"However, the service was terrible and was served by Hazel, and we found her so rude and didn't seem to care."
"Our waitress a bit miserable, wouldn’t hurt her to crack a smile."
"Service is appalling with rude colleagues yet quite polite managers which is unusual."
"Order was taken by a friendly member of staff but this was slow."
Food Quality
Pros:
"Food was very tasty and arrived in extremely good timing."
"The rotisserie chicken was sumptuous!"
"Food was also incredible!"
"Taste and presentation of the food was fantastic."
"The food was all cooked really well and every one of us enjoyed the meal."
"Food excellent."
"The food was AMAZING, we were very impressed."
Cons:
"Steak on one plate was under cooked, on another resembled a boot, it was so hard to eat my partners jaw was tired."
"When food eventually arrived after it sitting under lights for 10 minutes the eggs on mixed grill were hard..chips like rubber and my fish was inedible."
"1/4 chicken was on the dry side but biggest issue was flavour, sausage was clearly deep fried, split and over cooked."
"Some of the pasta wasn't cooked and could have done with more flavour."
"The chicken dinner that my mum ordered was not as good. The jacket potato and the green beans looked tired and the meal should have been hotter."
"The ribs were dry as were the chips.. definitely not freshly cooked."
"Steak on mixed grill was very overcooked so as not able to cut it."
Value for Money
Pros:
"We had the unlimited, which was very good value at just under £10, this included unlimited hot cooked food, cereal, toast, crumpets and cereal. Plus tea, coffee and fresh fruit juice."
"Great selection of food and drink at reasonable prices along with the salad cart(included with a full main course)."
"Food was amazing, huge portions and value for money!"
"Good food overall and with the discount a bargain."
"The Christmas Dinner was excellent and good value for money."
"Food was lovely super filling and will definitely look at coming again."
"The food is always delicious and the salad bar is always topped up."
Cons:
"Also we were booked for Christmas festive meal but no turkey, which was disappointing as only thing we liked on the festive menu was turkey and steak and steak was an extra £5 which was also not good as we had no other option."
"Drinks quite expensive and main brought out a little too quickly as we were eating our salad."
"And as for the bill I was shocked. Venture elsewhere next time."
"Limited range of food under group-on deal."
"Meals all came out together, so we were all able to sit and eat at the same time. 5 meals and some puddings, plus a couple of drinks each came to around £167."
"The manager did knock £10 off our bill but even with this we won’t be back in a hurry."
"The payment machine forces you to give a tip which was very embarrassing."
Ambiance and Cleanliness
Pros:
"The atmosphere is beautiful as the dining areas are beautifully decorated."
"Lovely food and good atmosphere."
"Very clean and lovely atmosphere and of course the breakfasts are 10/10 will deffo return when back down visiting."
"Walk into a lovely atmosphere greeted by lovely staff who make you feel very welcome."
"Food was great with a really good atmosphere."
"The atmosphere was welcoming even though they were very busy."
"Nice food, good atmosphere."
Cons:
"It all felt chaotic."
"Restaurant is looking a little tired and in need of modernisations (wallpaper torn, bathrooms old and tired)."
"Paint work was a mess (I hope a professional wasn't paid)."
"The garden is quiet, and has the potential to be amazing, needs a bit of a spruce up."
"Table wasn't clean."
"Only thing I would comment on is the toilets, they need a service clean/revamp."
"Management need to give things a bit of a shake up."
Staff and Management
Pros:
"Having worked in the pub trade for around 5 years she really is a credit."
"Staff were excellent, the food was out of this world, the chefs did an amazing job."
"Really nice people and place to eat, very welcoming and kid friendly."
"Staff friendly but seemed short staffed generally."
"A great welcome."
"Our waitress Hazel was fantastic. She was friendly and helpful and very patient with a large noisy group."
"We had Shania as our waitress. She was friendly and very efficient."
Cons:
"I felt sorry for the manager- I’d hate to have to manage that standard of staff, must be a very frustrating job!"
"Sadly the staff were very grumpy."
"Staff were chatting loudly to each other and not serving customers."
"Service is appalling with rude colleagues yet quite polite managers which is unusual."
"Not happy at all. The Waitress Amy was rude not friendly at all."
"Despite making a reservation and stating we were bringing a pram, they had no record of this so we were made to wait."
"The bit that niggles at me is serving staff dropping their plate towels on the floor, it carrying the empty salad bowls/ refillable glasses by the bit you drink/ eat from."
Facilities and Accessibility
Pros:
"Beer garden was big and clean and just lovely."
"Plenty of car parking spaces including disabled parking bays and disabled toilets."
"Just a quick edit, one thing I look out for in a place to eat is how clean the menus are, and I am very pleased to say the menus were very clean."
"Great meal tonight, they have worked hard to make the place covid safe and the staff were ace."
"Lovely friendly greeting upon arrival. Shown straight to our table."
"The Harvester Veggie Combo was a nice surprise. A mix of roasted vegetables, rice, mixed beans, Halloumi, fries and sauces and of course, the traditional salad was available as well, making for a meal of many flavours, very good."
"Received a lovely welcome when we arrived, the waitress was absolutely fantastic, very friendly, attentive and could not have asked for more!"