Bannatyne Health Club and Spa Reviews Summary

Facilities

Pros:

• "The facilities are very well maintained and the general environment is always very clean."
• "The gym has good facilities in terms of machines weights and the pool."
• "The pool was clean and well cared for, jacuzzi the ideal temperature and steam room and sauna tuned to perfection."
• "The building was clean and modern and had the biggest jacuzzi I had ever seen."
• "The spa facilities were clean and relaxing."
• "The pool area is clean and easy to find, plenty of lockers and changing space."
• "Facilities were clean and modern!"

Cons:

• "The facilities are badly in need of some tlc."
• "The Jacuzzi had too much chlorine in it that it burned the eyes so couldn't stay in there too long."
• "The shower, changing room facilities are very dated, dingy and unclean."
• "The stairway to the pool could do with being jet washed or completely refurbished."
• "The steam room has been closed a few times lately and the temperature of the jacuzzi is not as hot as it was."
• "The swimming area really is not nice."
• "The pool was in need of refurbishment, as some of the tiles and fixtures appeared to be worn out."

Staff and Service

Pros:

• "Staff all seem welcoming and friendly."
• "Very welcoming, the girls are very knowledgeable about skin care."
• "The spa is equally professional and friendly."
• "The staff were incredibly helpful, every one clearly genuine in their approach to delivering a great service."
• "Staff are always lovely!"
• "All the staff very friendly and welcoming, treatments were included in our day and they were amazing, felt so relaxed and refreshed when I came out, will definitely be going back."
• "Staff were all lovely and welcoming across all departments."

Cons:

• "Terrible customer service."
• "The 'welcoming' staff on arrival were not friendly at all and we felt like we were troubling them with our questions."
• "The front desk staff rushed us through."
• "The girls were rude and in the end agreed that we could have a 50 min massage, then go for lunch and come back for our facial."
• "Both my partner and I had the worst massages we’ve ever had."
• "Really awful customer service from two of the three staff members we came into contact with."
• "The attitude of the lady at the reception was sarcastic when I asked about the change without notice."

Value for Money

Pros:

• "We had lunch at the spa which came to £2.75 each for a baguette and salad (and free drink) so was fantastic value for money."
• "You get a lot for your money."
• "Both my mum and I had spa treatments, I had a massage and mum had a facial. We both loved them."
• "Overall, I would recommend the spa to everyone as I had such a fantastic and relaxing time."
• "The cafe was surprisingly well-priced! Rather than over-charging like spas do, it was more akin to lunch money or Ikea prices."
• "We had an unlimited amount of complimentary hot drinks and the staff were really friendly."
• "Booked a couples spa day with lunch for a very reasonable price."

Cons:

• "Day passes ridiculously expensive."
• "It’s definitely not worth the money."
• "The whole place was a disappointment for the price I paid."
• "Facilities like the sauna are usually closed for cleaning when I wanted to used them, pool area is old and grimey, very over priced."
• "This is not the place to go if you want the full, relaxing, luxurious spa experience."
• "For £45+, you can get much better elsewhere!!"
• "Not a good experience, won’t be going back."