Bannatyne Health Club and Spa - Wakefield Reviews Summary

Facilities and Maintenance

Pros:

• "The gym was fantastic with lots to choose from."
• "The changing rooms were well looked after and clean."
• "Pool and Jacuzzi were both clean and well looked after."
• "Staff very helpful and poolside was clean and so was the water."
• "Good range of cardio machines and weights."
• "The steam room, sauna, hot tub and pool are all in the regular side of the club."
• "Shower heads have just been upgraded, they seem very good."

Cons:

• "The equipment once upon a time might have been the bees knees but now, it’s an industry standard."
• "Equipment is regularly broken, including one cable machine and one running machine."
• "Tiles are cracked throughout, on one occasion I've cut my heel due to jagged edges."
• "The pool was freezing and the steam room was warm."
• "The changing rooms are dirty, showers are cold and leak so they spray everywhere."
• "The steam room gives off an unpleasant odour, which would suggest more cleaning is required."
• "The spa side was really nice... however, the walls and tiles looked old and grubby."

Staff and Customer Service

Pros:

• "The staff here are extremely polite and should be respected."
• "All the staff in the health club and spa were very friendly and happy to help."
• "The lady who did the spa was great. She was very welcoming, friendly and made us feel relaxed."
• "The staff were all lovely."
• "Staff here are always very friendly, greeting you on arrival and wishing me a good day on leaving."

Cons:

• "Used to be good, gone down hill. The staff make this place. They used to be more intelligent and down to earth, now dull."
• "Membership/Customer Service - APPALLING."
• "The place is not managed right. Steam room stinks and showers are not cleaned well."
• "DO NOT JOIN once they have your money they do not care about you or any changes in your circumstances."
• "Rude staff, was ignored, place is dated."

Spa and Treatments

Pros:

• "I had a back, neck and shoulder massage and full body scrub with Deanna and it was the BEST massage I've had to date."
• "Both me & my husband had a back, head & feet massage & wow, the young lady, Roxanne was fabulous."
• "My husband and I had a warm wax massage and a facial. It was lovely and relaxing."
• "The spa is calm, clean and well laid out. The treatment room was lovely and the whole massage experience was fantastic."
• "I booked a spa afternoon for myself and my partner. We had 2 treatments and felt really pampered."

Cons:

• "The hot tub seemed to be over chlorinated and was stinging our eyes."
• "The other facilities were less than impressive. People on phones in changing rooms and poolside. The pool was freezing."
• "Had a few disappointments with the overall presentation of the gym in the last few months (mainly from a cleanliness point or poor maintenance on small things)."
• "Would be better paying £10 to go to virgin active. Average!"
• "The spa was outstanding but not a typical spa day. The facilities are ok but just a bit tired."