Vivona Earcare Croydon: Earwax Removal Clinic Reviews Summary

Customer Service

Pros:

• "What a great guy, top tier customer service."
• "John was the name of the man who treated me at the clinic."
• "I have been given a loyalty card hopefully I can get my family to use the service, so I can eventually get 25% off!"

Cons:

• "Despite having real nerves and anxiety before my appointment, Jennifer put me at ease and managed my fears."
• "I was a little apprehensive about the treatment and what could possibly lie head."

Quality of Treatment

Pros:

• "The removal is exceptionally thorough with water used where necessary, hairs cut when in the way and dry skin removed too."
• "My hearing and tinnitus improved after one section which cost £80."
• "I had my procedure done by Raimah; she was very thorough with explaining each step, made me feel at ease, took her time to make sure the wax was removed from both ears as I had a lot!"

Cons:

• "I scheduled an appointment with the Corydon team because one of my ears was blocked by wax; unfortunately, they charged me for two ears even though only one of my ears was actually blocked."
• "I had to cancel the other appointment due to an emergency; and they wanted me to pay again for the follow-up from the previous appointment, which should have been completed in just one session."

Professionalism and Expertise

Pros:

• "Jennifer, the audiologist at Vivona Earcare, is a consummate professional with over 7 years of working in the NHS."
• "She is delightfully smiley, warm and reassuring and really likes ears! Highly recommended for micro-suction ear wax removal and would be very good with children."
• "I've had persistent issues with my ears for over a decade and have been to a number of different audiologists to get them looked at."

Cons:

• "After leaving a message complaining about the service, Jennifer, the director, abused me verbally and emotionally."
• "They intended to charge me twice."

Comfort and Ease of Procedure

Pros:

• "The procedure was painless and she clearly explained the procedure at all times."
• "I received pictures before and after micro suction in my email."
• "The process is made simple and comfortable by the very kind and caring staff who take the time to explain and reassure every step of the way."

Cons:

• "I was concerned after some temporary hearing loss after swimming, and after a brief visit my hearing is completely changed!"
• "Everything is suddenly louder and clearer, even though I wasn't consciously aware of a problem."

Overall Experience and Satisfaction

Pros:

• "The team at Vivona are amazing! Really easy to talk to and take their time to walk you through the procedure."
• "They were able to resolve my issue the 1st time and made me feel at ease from the moment I arrived."
• "I cannot recommend them enough! Thank you 😊"

Cons:

• "Was slightly unsure about making this appointment as seemed to be quite a strange location but was desperate to get my ear cleared at short notice."
• "The whole experience was so calm professional, hygienic and friendly, with such a lovely lady who was clearly highly trained and knowledgeable."