Halfords - Croydon Purley Way (Croydon) Reviews Summary

Customer Service

Pros:

• "Outstanding customer service and had me back out on the road in no time."
• "Friendly honest and very helpful."
• "Excellent service from the staff tonight definitely 5 star's to the two staff members who fitted the number plate."
• "The guys were very helpful. Fantastic customer service!"
• "Staff are knowledgeable, approachable and helpful."
• "Both the staff I saw gave excellent service. They were very pleasant, knowledgeable and helpful."
• "The customer service was second to none. I needed a new inner tube replaced for a bicycle wheel."

Cons:

• "Appaling service, tried to return a faulty battery with a 5 year warranty... I wouldn't trust the supposedly trained staff at Purley to hang an air freshener in my car."
• "This guy had no courtesy, no manners and didn't bother to even look at me while I stood there in shock."
• "The aggression and tone he used to talk to me was very bad."
• "Absolutely awful service."
• "Useless place. They don't know how to serve to customer even they never look at your face while you talking."
• "Someone really needs to sort this store out because the CUSTOMER SERVICE IS DISGUSTING and I definitely will not be returning."
• "I found the staff unprofessional, unhelpful and gave the impression they didn't care."

Parking

Pros:

• "Great one way system which meant I quickly navigated upstairs and avoided close contact with other customers."
• "All staff were very attentive and luckily I was able to park in front of the store."
• "Please park on the right hand side, DO NOT PARK ON THE LEFT otherwise you will get a parking ticket of £60-100!!!!"
• "Arrived & parked easy enough. Now a 90minute curfew in the car park."

Cons:

• "Got a parking ticket while parked in their car park."
• "Beware there's a rogue parking scam company operating the car park."
• "This place is a joke. You go there to buy something and then.... Booom parking fine for parking at car park advertised as free."
• "Never using Halfords ever again! Spent £10 in store and got myself a £60 parking fine for parking in their car park!!"
• "Beware you might get a £100 parking ticket using this store."
• "I parked in what I thought was the car park (seeing as it was the land on which Halfords is situated) BUT -apparently not- just got fined by UKPS."
• "There's a parking scam at this branch avoid at all cost shame on you halfords."

Product Availability and Assistance

Pros:

• "I was looking to buy some engine oil to top up my car: it had to be Mobil 1 0W-30 ESP LV, which was in stock."
• "Needed to change my headlight bulb in i20 Hyundai. The man at the front desk in seconds found the right one for my car."
• "Recently bought a road bike and picked up from the store. It hadn’t been built but one of the members of staff was super helpful and offered to do it on the spot."
• "Female advisor/fitter was excellent. She was knowledgeable about the product, and spent time demonstrating it."
• "Jo who removed and replaced all my brake lights and also my main front light bulbs for Halfords own brand ones which are way much brighter than the standard Vauxhall ones was not only extremely knowledgable but very helpful in helping me choose what I needed and even hand picked out the ones I needed himself."
• "Ivo at Halfords Croydon worked incredibly hard and diligently to fit my dashcam."
• "I was served by Alexia who absolutely exceeded my expectations with product knowledge."

Cons:

• "Looked on website for my dash cam to be fitted was told earlier in week they would install for me, after travelling in bad Purley way traffic pouring with rain to be told they only install devices purchased for them. UPDATE YOUR WEB AND DISCLOSE WHEN CALLING YOU DO NOT INSTALL IF NOT PURCHASED."
• "Staff ask me to buy online she told me it's a long process to do in store."
• "They couldn’t be asked. Just insert the spacer on the fork on my suggestion."
• "Short of staff, if you need any info on a product you have to queue to speak to the checkout people."
• "Totally astonished at the lack of knowledge of their own products."
• "I then I asked one of the older colleuges who happened to know more about car scratches to assist me as I had no idea of what to get. To my disgust he told me to look on 'YouTube'."
• "I simply want to talk to someone at a store and get a straight answer."