Kinleigh Folkard & Hayward Southgate Estate Agents Reviews Summary

Customer Service

Pros:

• "They kept us well informed and supported us with sound advice throughout, in the end helping us to achieve a very good sale price."
• "The team provided a top class service, candid advice, and backed up with fantastic insight and market experience."
• "We felt that KFH were genuinely committed to making our sale happen."
• "Liam at KFH Southgate has been wonderful throughout my house sale. He was very responsive to all correspondence and often replied almost immediately."
• "Once we found our house, he was very helpful throughout the whole process."
• "The team obtained feedback after every viewing, which was great, and the communication was excellent throughout the entire process."
• "Communication was quick and efficient at all times and Liam helped immensely with a 'distant/slow' junior solicitor from the other side, helping us to get over the last few steps."

Cons:

• "Very unhappy. I have spoken to your team and have requested the removal of a board which is in the wrong place, only to hear the gentleman on the other side of the phone sniggering under his breath."
• "Very disappointed with the poor service."
• "Would never use those guys."

Professionalism

Pros:

• "Overall our experience with both Sebastien and mainly with Stuart Banham from KFH’s Southgate branch was exceptional, highly professional."
• "Sebastien was extremely impressive from the start and consistently effective throughout the process."
• "They offered straightforward advice and kept in contact on a regular basis."
• "Nothing like professionals that listen and deliver. Thanks KFH Southgate!"
• "The team at KFH Southgate were very professional and helped us get the end result we wanted."
• "Everyone at KFH were extremely professional and they offered an excellent service."
• "They were all very professional throughout."

Cons:

Team Coordination

Pros:

• "Liam and Seb both provided great service for the sale of my property."
• "The fantastic and friendly team at the Southgate branch coordinated photographs, viewings to the final sale smoothly and professionally."
• "The team all clearly communicate well with each other."
• "Honest, communicative and open. Both Seb and Liam were always professional, reliable and trustworthy."
• "A fantastic team led by example."
• "Great team, with regular communication, always keep you in the loop."
• "The team were professional and supportive all the way through the process and did an excellent job of keeping us informed from beginning to end."

Cons: