The Lancaster Arms Reviews Summary

Customer Service

Pros:

• "The customer service was 1st class both when making the booking and on the day."
• "Good friendly service makes the Lancaster an excellent choice for a visit."
• "The staff were very attentive."
• "Staff were so welcoming and friendly."
• "The staff have been expertly trained by Sharon and it shows that they feel their job is important."
• "Wonderful food fabulously attentive service, great attention to detail."
• "The staff are lovely, the waitress we had couldn't do enough for us. Helpful and attentive."

Cons:

• "The couldn't care less attitude was too much."
• "Cocky attitude and rudeness from landlord."
• "Food was slow to arrive. Ordered drinks were forgotten."
• "We had to ask for our drinks a second time after ordering."
• "Service really slow and staff although willing and friendly were obviously under trained."
• "The staff were not very attentive at all."
• "The food was absolutely stone cold and the service was terrible."

Food Quality

Pros:

• "A very friendly welcome and great food at a good price awaited us."
• "I really like the food and atmosphere here."
• "It's clear Lancaster Arms take great pride in their selection of meats, which all come from the same place in Ireland."
• "The homemade pie my wife chose... was very tasty so it wasn't a problem."
• "The food was lovely and portion size good."
• "We ordered a chicken Caesar salad which was fresh and tasty and a perfectly cooked risotto."
• "Food was absolutely delicious and fresh."

Cons:

• "The overall experience was pleasant but the food was a let down."
• "Unfortunately the Tapas style menu was not an ideal menu option, it was tasteless to a point."
• "The food was over priced & wasn't that good I had sticky toffee sponge pudding it was burnt on the top & no way was it a sponge no taste in it."
• "The citrus chicken pieces were really nothing special at all."
• "Food OK but far too expensive."
• "Be careful, if you are on a gluten free diet, my wife was poorly after eating chilly."
• "The food was not to a good standard."

Ambiance and Atmosphere

Pros:

• "The outdoor seating area is stunning."
• "The terrace is beautiful."
• "The atmosphere was nice, the recent upgrade to the building is very smart."
• "The pub itself has a lovely atmosphere and is very inviting."
• "Such a lovely place, friendly and welcoming staff and has all ages there, family, kids, friends etc."
• "Lovely place and atmosphere however the food was very pricey for what we got. The meat was delicious but the overall Sunday roast wasn’t worth the money."
• "Nice village pub atmosphere."

Cons:

• "The room was sweltering and the food was pretty cold."
• "Ridiculously slow service which really isn't what people expect nowadays."
• "No atmosphere, little hospitality and requested to move once sat with a drink as table needed for someone wishing to eat (no reserved notice on table)."
• "Great if you are hungry - not if your thirsty! Changed to accommodate only diners now..... no seats for drinkers only any more despite advertising as a traditional pub! It's not a pub it's purely a restaurant...... so sad!"
• "Would have loved to have discovered what this pub was like as it looked inviting and promised a welcome. Sadly, it seems that dog owners are exempt from this welcome if it is raining."
• "The potato salad and caprese had come straight from the fridge therefore losing that 'fresh' appeal."
• "Waited 40 minutes for 1st drinks, an hour and a half for mains."

Value for Money

Pros:

• "Amazed at what we got for our money."
• "The prices were very reasonable and we will definitely go back."
• "Food was good and not too expensive for dinner (around £12-13 for a main)."
• "The price is fair and portions generous."
• "Food was very tasty and great value for money... waiting staff offered great service and Chef was very friendly."
• "Great food at a good price."
• "Great service and value for money."