Brimsmore Gardens Reviews Summary

Customer Service

Pros:

• "Brilliant service, lovely people."
• "Staff are so lovely and accommodating."
• "Very friendly and helpful staff."
• "Staff very helpful and approachable."
• "The staff were lovely poor girls had not been for a break, they were so busy the queue was long but they still kept a smile on their faces."
• "Service from their staff is professional, helpful and delivered with a smile."
• "Staff lovely & helpful."

Cons:

• "Rude staff, shut shop early, told me car park was for customers only."
• "Rude staff, shut shop early."
• "Staff don't seem so friendly there too and are never in a hurry to serve you."
• "Girl at the exit was rude."
• "Never had a problem, but today, rude woman on checkout more interested in another customer leaving me standing there half way through paying completely ignoring me."
• "Our first & last visit here🙁Massively disappointed that you are not doggy friendly."
• "Very. Cramped could not find any one to help us and when we did find what we were looking for it was very expensive so I left it at the till and walked out."

Product Selection

Pros:

• "Wide selection of plants, trees, sheds and every gardening related."
• "The best Christmas decorations and displays I've seen and all of it to buy."
• "This is a great garden centre. The range of plants is fantastic and the staff are always so helpful and knowledgeable."
• "A wonderful choice of plants and gifts."
• "Great variety of all kinds of products for the garden, patio, indoors, pets etc."
• "The garden center has a large range of beautiful plants and flowers."
• "A wonderful range of plants, trees, garden hardware and growing media."

Cons:

• "Disappointed this year. There didn't seem to be a theme."
• "Went to look at some marginal plants but didn't have what I wanted."
• "Not a great deal in the garden section, but then it is autumn time."
• "The selection wasn't quite as large as Castle Gardens or Palmers, but it is a smaller premises."
• "Poor selection of plants though mostly in good condition."
• "The Cafe doesn't have much choice food it's all gluten free."
• "Went to look at some marginal plants but didn't have what I wanted."

Price and Value

Pros:

• "Delighted with the price of items I needed to re-pot my orchids."
• "Best cakes ever and not stingy on their portions thank goodness!"
• "No stingy portions here, you get a proper slab of cake!"
• "What was great was the interesting variety and fair price to suit your purse."
• "Plants are also reasonably priced and good quality."
• "They had a pair of plastic gardening shoes, a lot like Crocs but at a fraction of the price."
• "Enjoyed a cream tea....delicious scones with plenty of jam and clotted cream with a thick crust...individual pots of tea...excellent friendly service."

Cons:

• "Find the restaurant too expensive."
• "It is a bit expensive, but I'm used to Lidls, so that's probably why."
• "Good selection of everything a bit expensive but aren't they all."
• "It's a nice place to visit but the ambiance is very sterile and generic."
• "However, somewhat expensive."
• "Went for lunch, very nice rustic food, although very pricey."
• "Expensive at > £6 for a sandwich which never arrived."

Facilities and Cleanliness

Pros:

• "Baskets/ trolleys cleaned between uses."
• "There is plenty of parking, restaurant and farm shop on site."
• "Clean loos always shows the standard."
• "They have handled coronavirus excellently with a one way system and adequate protection for staff at the till point."
• "Very efficient one way system inside garden centre. Short, fast moving queue to get in. Courteous, helpful staff."
• "Great accessibility for my son in his wheelchair."
• "Well organised with social distancing."

Cons:

• "It's a shame the cafe wasn't open all day on Saturday afternoon but that's the only constructive criticism."
• "The experience we had in the cafe was dreadful."
• "Sunday lunch today, awful! Beef was like stewing steak and devoid of any taste."
• "I bought some Turkish delight, cost £3.99, ate 2 little squares, the rest in the bin, it was terrible."
• "Disgusting had to wait 3/4 hour for a cup of tea."
• "FARM SHOP - there are no hygiene precautions in the shop."
• "But the W.C was a portaloo so I was glad I didn't need to use it."

Experience and Atmosphere

Pros:

• "We all had a fantastic time today looking around the most wonderful 'Christmas wonderland'."
• "The perfect place to buy everything for your garden, indoor plants, and even more. We were lucky to visit the garden centre when they had the Christmas Display."
• "The Christmas display is better than the big well known garden centres."
• "Always a lovely place to visit but Christmas time is looming so a must."
• "Christmas is the best time to visit as it's always beautifully laid out."
• "Always a lovely experience and not just at Christmas, although they always make Christmas very special."
• "Love wandering the Christmas path around Brimsmore."