Quest London Reviews Summary

Customer Service

Pros:

• "I had a great experience with Sam Ahmed from Quest London."
• "I have rented with Quest for just over a few months and I’ve found a great service!"
• "The staff made me feel important, asked what area I was looking around in."
• "The team was very helpful during the time I was looking for a room to rent."
• "I've been surprisingly pleased with Lukman and Carl."
• "Luke was really helpful and professional to help me find a place to rent."
• "Always friendly on the phone and email alike."
• "We had a problem with our bathroom, which they fixed promptly."

Cons:

• "They are the typical estate agent who only communicates when they need something from you."
• "Quest were extremely unresponsive, regularly ignoring emails."
• "They give you a 3 month contract option 'to see how you settle in'."
• "Super Greedy people."
• "The maintenance team is useless."
• "Extremely unpleasant and rude experience."
• "Poor service for prospective tenants."
• "The worst estate agent I have ever dealt with."

Property Management

Pros:

• "I’m a professional landlord and Quest look after my tenants and my properties very well."
• "I am a landlord and have rented my property with Quest for the past 3 years."
• "This is one of the best letting agency in East London."
• "I am very pleased with Quest Estate Agent, they are highly professional and responsible people."
• "We've been dealing with Quest as landlords for last 8/9 years."
• "l Have my properties managed by Quest London."
• "Quest London have been managing my properties for many years now."
• "Anwar Abdul Nabil and the rest of the team work as a close-knit family."

Cons:

• "Suspect landlords are leaving happy reviews as quest minimise costs by ignoring tenants."
• "It feels weird saying this BUT: they are probably the best agency I have dealt with in London."
• "Had an amazing experience using Quest London."
• "This is my second review of Quest London, because even leaving their property has not ended my nightmare with them."
• "Quest were recommended to me by a friend and have been managing my 2 properties for a year now."
• "I moved into an apartment managed by Quest London last week."
• "QUEST LONDON TRIED TO CLAIM THE DEPOSIT BY CREATING FALSE INVOICES!"
• "They don't look after their homes, tenants and the only thing they care is try to keep your deposit's money."

Communication and Responsiveness

Pros:

• "During the whole process of references and documents Priya was always here to help me."
• "They were efficient and quick in their communication."
• "Both guys have an incredible communication."
• "Professional and competent, unlike other estate agents I've dealt with in London."
• "Communication is always clear with them, I am very impressed by their customer service."
• "Asifur was a very helpful, polite and professional guy he listened and sort out my flat’s problem."
• "I have been a client of Quest London for last 4 months - I regard them very highly."
• "Quest London thank you for the quickest help!!! Especially Lisa 👍🏻"

Cons:

• "They only give you a 3 month contract option 'to see how you settle in'."
• "The maintenance team is useless."
• "Extremely unpleasant and rude experience."
• "Poor service for prospective tenants."
• "In the process of renting a property - Anwar and especially Nazma have been a pleasure to work with."
• "Worst agency in London."
• "Called to enquire for a property for rent. The operator was really rude."
• "Look at the way they respond to negative reviews."