Felicity J. Lord estate agents Blackheath Village Reviews Summary

Customer Service

Pros:

• "All my emails are answered promptly, all concerns addressed in a timely manner and Frank really seems to care."
• "She is also very quick at following up on things with the land lord which makes all the processes much quicker."
• "I called FJL and spoke with Justyna Swatek about a concern I had over rental payments. She was able to access my account and provide me with the necessary information."
• "Lisa, in particular, has been incredible, and has always been on hand to help with any issue or query I've had."
• "Any issues we’ve raised with the property... the moment we contacted Ram, it was resolved within 24 hours."
• "She assisted quickly with an urgent issue we were experiencing with our back door at our rental property and we were able to get things resolved by the end of the day."
• "The works were sorted out quickly by friendly and knowledgeable professionals."

Cons:

• "On the majority of occasions I was left to get in touch with them for an update on how the transaction was progressing."
• "I lost count of the times I had to re share information about my property which they should have held on file ready to quickly respond to potential buyers."
• "FJ Lord were also slow to resolve issues during the tenancy."
• "They consistently took months to respond to even the most basic issues."
• "Horrendous communication with tenants."
• "Truly appalling communication with tenants."
• "They often didn't pick up the phone, even when important matters were at stake."

Professionalism

Pros:

• "We always felt Mark really cared about everything he was doing with regards to our purchase and believe he always went above and beyond that which was expected of him."
• "I have used FJ Lord to purchase my new property and I have received a professional service throughout the whole process."
• "Mr. Mark Reynolds of Felicity J. Lord agency has been incredibly supportive with our property purchase process."
• "We sold our flat through FJL The whole process was very smooth thanks to Vicki Tait and the entire team."
• "What can I say,, a great service, flexible, reliable, professional and trustworthy."
• "Dealing with such friendly estate agent made the process much less stressful than it could have been."
• "I am looking forward to receiving such quality of service as my agent for letting."

Cons:

• "Wouldn’t recommend for house purchases."
• "I lost confidence in my own agent as they keep misrepresenting updates."
• "This agency was unprofessional from day one."
• "They’re a very lacklustre company who show absolutely no care to the needs of tenants."
• "This company is absolute bs."
• "Please be careful which lettings agent you get involved with."
• "The company appear to monitor these reviews closely and try to censor negative comments."

Communication

Pros:

• "Clear, concise emails followed up by all relevant documents."
• "Vicki was extremely helpful and responded to our calls/requests quicker than any other estate agent we've had experience with previously."
• "Mark was warm and friendly, supportive and thorough."
• "Considering how much pressure they must be under all the time they are constantly professional at all times and really do provide an incredible customer service."
• "Always on hand to answer any questions we have, liaise with the seller/solicitors and in general guide us through the process."
• "Communication with Lily has been excellent and she is always available to help."
• "Everything is organised and clean, very efficient and effective communication."

Cons:

• "One of their agents had the audacity to show up at our property three months after we reported an issue."
• "It seemed like there was absolutely no communication between their agents."
• "They never bothered to inform us when they were out of the office."
• "Felicity J Lord represented a client from whom I purchased a property. I wasn't completely satisfied with them for the following reasons: - I have asked numerous times to be contacted by email but they kept calling me all the time."
• "Additionally, when I arrived at there, it turned out that the whole building was under construction which the agent forgot to mention."
• "Then changed their reason to not giving the keys to us as there is a CCJ on my file which again is ridiculous."
• "Had so much difficulty getting through to a property manager initially."

Recommendation

Pros:

• "I would definitely recommend the team in Blackheath."
• "Would highly recommend."
• "Would highly recommend this branch for excellent communication and a super friendly service."
• "If anyone is moving home I hope you have an agent like Justyna - she's great."
• "I can't say enough good things about Lily Porter at this branch!"
• "He is a friendly and an approachable person and I would highly recommend Felicity to anyone looking for a property."
• "An asset to their company and I couldn’t recommend them more!"

Cons:

• "Don’t waste your time with these clowns."
• "I would not recommend using this agent unless you have a very straightforward sale."
• "Do yourself a favor and avoid any involvement with Felicity J Lord at all costs!"
• "I understand as I received many emails asking for a positive review but that is not my experience unfortunately."
• "I would not recommend using this agent unless you have a very straightforward sale."
• "Will be taking legal action as this is daylight robbery."
• "I had the worst experience with this agency. Letting agent did not show up to the viewing."