Bairstow Eves Sales and Letting Agents Stratford Reviews Summary

Customer Service

Pros:

• "Both Rejual and Kyrie have an excellent customer service skill with great professionalism."
• "Ian was professional, transparent, trustworthy and supportive."
• "I would like to say a massive Thankyou to the rental team, they were amazing! They immediately fulfilled my needs professionally in a very polite and welcoming manner."
• "Amazing service from start to finish with the lettings team at the Stratford branch!"
• "Rejaul and Remy’s customer service was so impeccable me and my parents were left amazed."
• "The staff especially Scott and Laura are very professional, knowledgeable and helpful."
• "I would like to say a BIG thank you to Rejaul Haque for his exceptional service!"

Cons:

• "they did not even call or email once after signing me up - 6 weeks later i had to go in to see the manager to get any kind of response at all."
• "the agent on my property did not call back interested parties to arrange viewings or get feedback without me prompting them to do so."
• "i never once got feedback without calling."
• "People at their office Namely Karl, Courtney and Zaheda have been treating clients in unprofessional and rude manner."
• "I called the office a number of times and no one picked up the phone."
• "Getting anyone to take responsibility has been very difficult. The telephone is never answered. Requests to call back are not answered. Multiple emails have not been responded to."
• "I wouldn't recommend this agency to anyone. Irresponsible, rude and disrespectful."

Property Management

Pros:

• "The process of renting a property was stress free."
• "The most efficient process in finding a property I have experienced."
• "They were very quick to find some excellent tenants for my flat in Maryland."
• "The Stratford Branch has been renting my property for the last 18 months. Despite the changes in management personnel the customer service continues to be excellent."
• "The property was let, at the asking monthly rent, just three days after it went on the market."
• "When we did have tenants move out they found new ones really quickly."
• "I have been renting a property with this agency since 2014 and have found the staff in particular Karen the branch manager very helpful in every matter nothing Is too much trouble."

Cons:

• "On another property viewing I was left standing in the rain waiting for someone to show up with the keys to let me into an arranged viewing, NO ONE SHOWED UP, couldn't even get them on the phone."
• "The Bairstow’s agent also blocked our elderly neighbours drop curb for over an hour while doing viewings."
• "A lot of problems were occurring in the property, and Omar, one of the staff at Bairstow Eves, hid them from viewing the video footage."
• "But after moving in we realised that property has some very big issues, one being no working exhaust and the second was presence of mould, even in the cupboards."
• "No issues with property have been rectified, or even registered for the sake of it. I am still living in leaking house where heating, oven and toilets don't work."
• "Internal miscommunication meant that our rental property was not inspected in time after the previous tenants moved out, and the flat was filthy with mildew throughout hidden behind the furniture."
• "Organised a viewing of a house earlier today, and called Bairstoweves when no agent showed up at the property - only to find the place had been let in the morning and the viewing was cancelled."

Professionalism

Pros:

• "Thank you to Scott for his invaluable advice, despite the fact that we didn’t even sell through him."
• "Found the perfect new apartment in E16, the service from Karen & Katrina went way and beyond my expectations."
• "It is good experience for my purchase, agents are really responsive no matter during phone or email."
• "Recently completed purchase of my first house. Katrina in particular at the Stratford branch was really helpful!"
• "The level of market understanding is immense for the senior staff."
• "I am genuinely satisfied with my purchase, and I attribute a significant part of that satisfaction to Scott's professionalism, integrity, and genuine care for his clients."
• "From day one, he demonstrated unparalleled clarity and transparency, ensuring that I was well-informed at every step of the process."

Cons:

• "Just a bunch of thieving criminals."
• "not professional at all."
• "I waited at this property and the agent did not even turn up."
• "Such rude people working there, not interested in helping you whatsoever."
• "The Branch Manager Ian is the worst person I have ever met."
• "They cannot be trusted when it comes to video viewing because they will hide the worst aspects of the property."
• "Hard to communicate with. Unknowledgeable about properties."