Horton and Garton Reviews Summary

Customer Service

Pros:

• "The team were always prompt in their responses to any queries/questions we had which gave us the confidence in the moving process and we felt well supported by the team."
• "Louise was very accommodating to our various needs throughout the purchase."
• "Shiyane Carpenter was very helpful and professional. She always answers our questions quickly and helps us solve it."
• "The team at Horton and Garton were very helpful throughout the entire process of renting my flat."
• "They were quick to respond to our calls and emails."
• "Whenever there has been an issue or I have had a question, they have been really helpful and fast to respond."
• "The contact and communication was top class and we were always kept well informed along the way."

Cons:

• "It's a shame the experience was as mixed as it was as we would have explored using them in the future, should it have been more positive."
• "They comes with a Different history every day during 3 weeks negotiation to buy a flat."
• "Worst agency I've dealt with."
• "Waste of time."
• "They delayed our moving date last minute because they wouldn't check if they received monies when I literally sent them proof of transfer first thing, leaving me basically homeless for about 3 days with very short notice."
• "Once we moved in, we realised the property was crazy mouldy, something that they didn't even bother mentioning and an obvious health hazard."
• "It was disappointing to realize that no one had taken the initiative to ensure that my appointments were properly scheduled."

Professionalism

Pros:

• "Excellent service. Horton and Garton bring with them a wealth of in depth knowledge when dealing with the W6 residential market."
• "At every stage in selling our house the company has shown a high level of professionalism and integrity."
• "We were impressed by Phil's professional approach, can do attitude and his understanding of our position."
• "Phil went way above and beyond his remit, while acting as a pacifier on a few occasions with transactional issues, keeping the balance among parties and always being helpful, polite and fun."
• "Their marketing of the property was thoroughly professional."
• "He was clearly very knowledgeable about the local housing market and honest in his assessment of current sales and prices."
• "Throughout the whole process, he showed a high level of professionalism and proficiency in dealing with the matter and demonstrated good ethics."

Cons:

• "Would not rent from them again."
• "The sales negotiator also left mid-way through which we weren't notified of until a week before the completion."
• "Luke was rude and would ignore my desperate messages asking when we would be able to move in."
• "Reasonably mixed experience purchasing our property through H&G."
• "They didn't do a proper check on the property before renting it out so they had people doing work on it throughout the first month of us moving there."
• "On the 21st of June, I received a call from Horton & Garton confirming two viewings... However, on the day of the viewings, I decided to double-check with the agent to confirm the viewing times and addresses. To my dismay, the agent informed me that no one had signed me in yet."
• "I tried to buy a flat with Michelle and John and I do not recommend this agency."

Local Market Knowledge

Pros:

• "John booked a Euro star the evening before and went to Paris for morning met the owner talked her through the final pieces of legal paper that were needed to be signed, got back on the train that morning to London to ensure we completed by our dead line."
• "Working with H&G’s Phil Coombes was a real pleasure right from the viewings stage through to completion. He is extremely knowledgeable about the area and listens carefully to what his clients are looking for in their new homes."
• "They have unrivalled knowledge of W6 and unique access to properties in the area."
• "Martin’s local market knowledge was exceptional and he went out of his way to make the process as efficient and transparent as possible for both buyer and seller."
• "Horton and Garton delivered exactly what they promised - to use their local knowledge to find the right buyer for our flat."
• "John Horton is a gentleman who always says hello when I see him around Hammersmith."
• "They have a great knowledge of the local market, road by road."

Cons:

• "They comes with a Different history every day during 3 weeks negotiation to buy a flat."
• "Worst agency I've dealt with."
• "They didn't do a proper check on the property before renting it out so they had people doing work on it throughout the first month of us moving there."
• "Once we moved in, we realised the property was crazy mouldy, something that they didn't even bother mentioning and an obvious health hazard."
• "It was disappointing to realize that no one had taken the initiative to ensure that my appointments were properly scheduled."
• "I tried to buy a flat with Michelle and John and I do not recommend this agency."
• "I am owners of 3 flats and the service provides via these agent were not good at all."