Prime London Residential Reviews Summary

Professionalism and Expertise

Pros:

• "Tom and Ellie's expertise and friendly approach truly set them apart."
• "Devon was highly professional and organized."
• "Byron's friendly and professional demeanour immediately put me at ease."
• "Utterly professional and beyond reproach."
• "Aline was thoroughly professional in her valuation and marketing strategy."
• "Bryce was very attentive to my needs and gave me several apartment options accordingly."
• "Ellie has been my Property Manager during this period and has been fantastic!"
• "Aline identified a high quality tenant and handled the discussions with both parties very swiftly and professionally."

Cons:

• "Good sales team, terrible property management team."
• "Their own agents aren't able to read/abide by the Tenancy Agreement they have written up."
• "Upon moving into my flat, I found holes in the walls, a dangerous electric point and a sofa with mould on."
• "AVOID!!! This company is a SCAM, be sure to check the dodgy contract before you sign."
• "The estate agents at Prime London will take ages to respond (if at all)."
• "AVOID!! Service is poor, after moving out it took months for deposit back."
• "Worst company I have worked with. Very bad experience."
• "Today I have One of the most bad day at my life dealing with the agents of this company."

Customer Support and Communication

Pros:

• "Their attention to detail, prompt communication, and genuine care for my needs as a client were truly commendable."
• "He was great at communicating and was always up-to-date with any relevant information."
• "Their communication is outstanding, always prompt and informative."
• "Devon Fletcher @ Prime London helped me find a property to buy. He was outstanding in all respects."
• "Prime London is an excellent company as is the agent who handles my account. She is always responsive, attentive to managing the property and any issues that arise."
• "Just bought our first property with Prime London - they were incredibly helpful (our agent Devon especially)."
• "Shannon provided outstanding management. Her exceptional attention to detail and market knowledge made the entire experience seamless."
• "Right from the start the prime London team provided a great service."

Cons:

• "Firstly, they were helpful and responsive when looking to find a property to rent, however when reaching out with regards to issues we had once we moved in, the responses were much slower."
• "Service is poor, it's been over a month now and we still haven't had our washing machine fixed."
• "During my search for properties I met many agents from many companies. Opposite to everyone else Devon from Prime London Resindential was always available, supportive, nice and ready to help."
• "AVOID!! Service is poor, after moving out it took months for deposit back. And they IGNORED your emails and giving attitudes."

Property Management and Maintenance

Pros:

• "The Property Management Team are super fast in fixing/ getting contractors out to repair any issues."
• "Shannon has managed my property for several years. I have always found her to be professional, but also very pragmatic and resourceful in finding solutions to problems."
• "Prime London Residential Lettings have handled my rental for 4 years now, fully managed they initially put a good tenant in with no issues."
• "Shannon and Elyse have been exceptional and dedicated, and have helped me with my property over the last 2-3 years."

Cons:

• "For example, we raised that our washing machine was broken and it took over 4 weeks from us notifying the agency for this to be resolved."
• "Upon moving out, it again took over 4 weeks to receive our check out report and hence our deposit."
• "They will try to take as much from the security deposit as they can and believe their inventory clerks can do no wrong despite asking us for comments and amendments."
• "They've handled things really well - the odd problems that have come up as well as the day-to-day stuff."