The Woolpack Inn Reviews Summary

Food Quality

Pros:

• "Delicious food (amazing portions!)"
• "Absolutely amazing food, beautifully cooked, portions were good."
• "The food was fantastic."
• "Food was great, served piping hot."
• "All I can say wow talk about value for money and the food was some of the best pub meals I have ever had, just the right size potion."
• "The food was wonderful with a large range to choose from."
• "The fajitas were amazing, portion size was very generous for all the food we ordered and it was all excellent."

Cons:

• "You could tell everything was cooked last night and microwaved to serve today."
• "But unfortunately the food was below par, without much option for vegetarian and vegans… the meat roast tasted like it was from a tin… and the vegetables were too hard."
• "Once we had ordered our olives had a hair in it, the wait was too long in between dishes, waiting almost 45 minutes in between our mains and dessert and then when our chocolate fudge cake finally arrived it was cold and hard so had to get it heated up."
• "The food was not executed well at all. Good menu, poor on the plate unfortunately."
• "The Carvery only had two choices of meat(usually 3/4)parsnips were burnt, only roast potatoes available no mash or boiled potatoes, Yorkshire pudding was burnt."
• "But food was disgusting. I got the feeling the food is brought in and just heated up."
• "The food was very bland and lacked a lot of flavour wasn't at all impressed."

Service

Pros:

• "Staff were friendly & service was quick."
• "Very friendly and welcoming, great service and couldn't do enough for you."
• "Waitress was warm and friendly."
• "The service was very efficient and very polite and friendly."
• "Despite how busy they were, the staff were polite, helpful, friendly and very organised!"
• "Waiting Staff all charming & efficient."
• "Fantastic staff who make the whole experience enjoyable day and night."

Cons:

• "The responses I got was disgusting, very rude and very arrogant."
• "One waitress consistently pulled faces at us from a distance."
• "Customer service needs to be worked on massively here, real shame."
• "The barmaid didn't know what half and lager and lime was, she was untrained and had been left alone."
• "Our food took around an hour and a half to come, and when it did come my steak was fatty and overcooked."
• "We waited 30mins after our starter before going up to the bar ourselves to see if it was still table service."
• "The staff were rather rude and seemed disinterested in speaking with customers...unless they knew you."

Ambiance & Decor

Pros:

• "This is a classic old British pub with a modern flare."
• "It's a lovely looking place."
• "Nice atmosphere and decor."
• "Lovely atmosphere, proper funny barman with plenty of banter."
• "The pub had a really nice relaxed atmosphere."
• "A traditional pub with lots of history (other than ours) with a nice atmosphere and friendly staff."
• "Really lovely pub, lots of room outside and the restaurant is gorgeous."

Cons:

• "Very poor layout and use of space, definitely not the place to have a private or intimate meeting or conversation."
• "The conservatory just doesn't fit with the decor of the rest of the old Inn feel and the loos are a bit dingy."
• "Stuck us in the conservatory, which is dire need of a refurb."
• "The whole pub could do with a total refurbishment."
• "But it is so noisy with hard floors we had to shout to hear above the Friday night revellers, this somewhat ruined the experience."
• "It is so noisy with hard floors we had to shout to hear above the Friday night revellers, this somewhat ruined the experience."
• "The inside coffee shop looked good but unfortunately tables were only for four so as a family get together of 5 we had to go into the tented area and I'm afraid I was cold!"

Value for Money

Pros:

• "Great value for money."
• "Very reasonably priced especially for the portion sizes."
• "All for just £12.95. Delicious Sunday lunch will definitely be returning."
• "They are currently offering the 'eat out to help out' which makes eating their lovely home cooked food an absolute bargain!"
• "Children's desserts are £1."
• "Lovely local place with good well priced and cooked food and a nice clean 17th pub experience."
• "Great value."

Cons:

• "Updated review based on post lockdown visit. I'm sorry to say prices have been hiked, food quality has gone downhill."
• "For the quality of food it was definitely overpriced."
• "Drinks are a little expensive."
• "Ordered a halloumi kebab with chips. For 14.95 I would expect more than 3 overdone pieces of halloumi lost in Iceberg lettuce dripping in oil."
• "One had upset stomach for 24 hrs after visiting, I didn't eat here apart from starter, which worked out at £1.05 per Prawn (6 in total)."
• "We then received our bill to find we had been overcharged, we'd had 4 of the 2 course Sunday dinner, but the mains and puddings had been put through separately rather than on the deal, we had been charged for 6 puddings even though there was only 5 of us, and we were charged for a pint of cider but only had a half."
• "As regulars to the Woolpack, I always have the ploughmans for £10.95, for a ploughmans that is a little pricey but for what you get for that seemed reasonable."

Management & Staff Training

Pros:

• "The team here do a great job. The landlady is fabulous as are her team."
• "Everyone was served on time with professionalism and panache."
• "The chefs are also very friendly and will help where they can."
• "The staff are absolutely phenomenal!"
• "The service also excelled it is very rare I give a 5 star on here but well earned keep up the good work."
• "We asked the staff which options were dairy free and the staff were helpful in informing us which options would be ‘safe’."
• "Thank you Michelle and staff very welcoming."

Cons:

• "They haven't thought safety measures through at all."
• "The barmaid didn't know what half and lager and lime was, she was untrained and had been left alone."
• "Customer service needs to be worked on massively here, real shame."
• "It’s quite worrying that the staff do not take allergies seriously and do not seem to be well trained in managing allergies."
• "The chef argued with myself and my mum by stating that the menu was self-explanatory and comparing the ploughmans to other dishes."
• "Terrible place for social distancing, the staff put a mask on but aren't social distancing."
• "Steve the Manager is a miserable old guy who really dampens the atmosphere."