Brookfields Boarding and Canine Care Centre Reviews Summary

Customer Service

Pros:

• "We have no hesitation in recommending Brookfields to anyone who wants a professional, personal and caring service."
• "The staff are so passionate about the dogs in their care, this is definitely a home from home experience!"
• "Staff are pleasant to deal with and are able to form genuine bonds with the dogs."
• "The staff were very attentive."
• "Wonderful caring staff, from the first phone call to taking meticulous notes on all Milo’s likes and dislikes."
• "Care is the number one ambition of the staff, each one we have met has been polite, and professional."
• "Every member of staff is lovely and always has a smile on their face."

Cons:

• "Terrible customer service & no care for dogs at all, Julie is extremely money orientated."
• "I would NEVER use this kennels again & know all they care about is the money rather than the dogs."
• "These places are good when they first open, but when they get busier they hire school kids who haven't got the care and attention for the dogs."
• "They don't deserve the business!!"

Facilities & Cleanliness

Pros:

• "The kennels are a good size."
• "Brookfields posts photos on their Facebook page so you can still see them while you're on holiday."
• "It was head and shoulders above most of the competition in how clean and organised it was and the number of staff."
• "The facilities are fantastic. It is beautifully clean and the space for the dogs both in their kennels and outside is great."
• "The facilities are spotless and are garnered towards the residents and their individual needs."
• "They have Luxury clean heated rooms, plenty of land for walks, secure paddock for burning off that energy!"
• "The setting is beautiful and the 5star treatment meant that Charlie didn’t look back when going in, he loved his stay there."

Cons:

• "The vet said she caught a bug from the kennels, apparently from not cleaning to rooms properly."

Additional Services

Pros:

• "We had the package to receive photos and videos daily."
• "They take lots of photos of your dog having fun and you can even have a special photo shoot."
• "The woodland walks they offer are an amazing extra and they take the most beautiful photos for us."
• "I paid extra for some woodland walks and photo/video coverage which was absolutely worth it to check-in regularly and see how he was getting on."
• "The option of ‘buddying up’ with other dogs is great and we love seeing the pictures of her running around and playing with other dogs."
• "They kept us up to date with photos, kept his normal routine and were so good with him."
• "She really enjoyed her time at Brookfields especially the Woodland Walks."

Cons:

• "Its not a cheap kennel option but as everything in life you get what you pay for, we would certainly use them again."

Overall Satisfaction

Pros:

• "Brookfields deliver proper care and attention for dogs and i would highly recommend them to anybody."
• "He behaved himself and didn’t bark too much. Everybody loved him and I believe he was happy with the attention and enjoyed his stay."
• "We highly recommend Brookfields for anyone who may be anxious about leaving their beloved pets in good hands, you won't be disappointing."
• "The staff really love and look after the dogs and our pets always come home having had a great time!"
• "Julie and her team are just amazing!"
• "Our dog is so happy there and we know we don't have to worry about him when he is there."
• "The staff here are like long term friends to us and our four legged family members."

Cons:

• "Very disappointing... My dog stayed here which seemed to be fine, I got home from picking her up, she seemed not herself."