The Malthouse Reviews Summary

Accommodation

Pros:

• "Accommodation was fantastic. Quirkily decorated rooms, very clean."
• "I stayed in the Lounge Suite and it was super clean and decorated beautifully!"
• "We stayed in the penthouse, which was a great size, clean and comfortable."
• "We booked a suite and we weren’t disappointed. Clean and quirky. Comfy bed. Lovely bathroom."
• "Good location. Clean, spacious room with lovely outlook and clever decor (Penthouse Suite)."
• "The hotel has nice rooms quite stylish."
• "We stayed in the pink room, which was clean and comfortable."

Cons:

• "The so called superior room was a disgrace, there was very poor lighting and no heat."
• "Very tired room, smelt damp and the bedding felt clammy."
• "The rooms were tidy but not clean and falling well short of how they are portrayed on the website."
• "The room was in an annexe, The Bakehouse, was very cold, and the electric heater made little impact."
• "The room and hallway was tired and in need of updating, they also had musty smell to them."
• "The room was disgustingly dirty, with dead flies everywhere and a pervasive smell of damp that made it nearly unbearable."
• "The room we were given was not fit for purpose. Decor was grubby and half painted, the carpets were lifting and dirty."

Service

Pros:

• "Staff: very pleasant and super friendly."
• "The staff couldn't have been more helpful and the food was good."
• "Staff were very friendly, and informative."
• "Staff were really friendly too."
• "The staff were very friendly, attentive and obviously enjoy their job."
• "The staff were very friendly and helpful."
• "All the staff we had the pleasure to meet were always really friendly and acted like nothing was too much!"

Cons:

• "Was greeted with an immediate request for ID which was not specified on booking."
• "It was very unclear if it was table service or not."
• "Staff or management had no interest in why we were leaving, we've been in contact since and still had no response."
• "The service is pretty poor. I walked in and asked how the service worked. They said 'it's table service we will come to you'. I sat waited no one came."
• "Service at bar was mixed as long waiting times, seemed to be lots of staff but only a few could serve at the bar."
• "Staff okay but not really friendly."
• "Staff were unfriendly and unhelpful service was very poor and staff were unfriendly!"

Food & Drinks

Pros:

• "The breakfast was very good."
• "The pizza and chips were delicious."
• "The food was brilliant. We both had steak & the portions was a good size."
• "P.S. the pork belly bites and their rendered fat were a triumph."
• "The food was excellent and the room decor was lovely too."
• "Absolutely amazing food! Could not fault, the steak melt was as soft as butter and onion rings are huge!"
• "Our food was great, and the staff was amazing."

Cons:

• "Ordering 2 drinks and two desserts by the bar took more than 10mins and we were first in line!"
• "Main course arrived another 35 min later, fish batter thick and undercooked, fish itself nice inside, but awful soggy potatoes."
• "Overpriced for the standard of food, mediocre dishes at best, kept waiting for nearly and hour for the food to arrive."
• "The food was bland the chip tasted like they where cooked in engine oil my wife’s fish was Wet inside the batter over priced rubbish."
• "Fish was very oily and tasteless and the chips were very large chunks of undercooked potato."
• "Both meals were tasteless....Chefs are adding less salt, but you need to add something, as the moussaka tasted of watery cheese and uncooked aubergine."
• "The curry was beyond mild, it really didn't taste of anything at all, not even the vegetables."

Atmosphere & Location

Pros:

• "I love this place. Food is great, drinks are great, staff are friendly and helpful, what more do you need? Oh yeah live music!!! Great atmosphere here."
• "Liked live music."
• "Also have to mention the nice atmosphere."
• "The outside seating area was lovely and the little bar."
• "Great atmosphere, gentle music outside and fab location right on the river. Staff super friendly and food excellent - pork belly, chicken strips, firecracker fries."
• "Set in the beautiful location of Ironbridge the Malthouse is overlooking the river seven."
• "Lovely location right on the river front."

Cons:

• "The music was so high that you could feel the bed shaking."
• "Loud music outside, which is where we were offered a seat, I really don't know what that was all about."
• "It is SO loud the reverberations caused items in our room to shake on surfaces and the bed to vibrate."
• "The whole room was vibrating and we couldn't hear each other speak over the music."
• "The loud inebriated clientele did disturb for up to an hour after that."
• "Secondly they feel it acceptable to have blasting DJ music outside from 4.30pm that you can hear down the street."
• "The pub was noisy on the Friday as there was a band playing."