Harbour Hotel Southampton Reviews Summary

Customer Service

Pros:

• "Before we even arrived I knew it would be a great stay, with an email from reception welcoming us ahead of our stay."
• "The Hotel team couldn't do enough for us, we were made to feel special."
• "My husband and I went to the hotel recently to meet friends for coffee. Very pleasant, though the coffee could have been hotter."
• "The staff at the harbour hotel were so impressive from the reception to the bar staff to the waiter to the waitress's."
• "Mel was the lady on the front desk that made our stay complete. From understanding our issue, resolving it quickly to arranging complimentary Prosecco, Mel was amazing."
• "The staff are brilliant. Helpful, attentive. The food was cooked to perfection and it was great quality and good value for money."
• "The staff were brilliant. Helpful, attentive. The food was cooked to perfection and it was great quality and good value for money."
• "The food was absolutely amazing & the beautiful view of the Harbour just topped it off. The hotel staff were so accommodating and friendly."

Cons:

• "Stayed Christmas 2023 for 3 nights with my husband, arrived Christmas Eve, check is very smooth and staff friendly. Booked and paid for the booking in September, requesting a specific room as per our previous stays, room not available, couldn't explain why."
• "Christmas Day lunch in The Jetty restaurant was excellent as always, slight hiccup, wenrt down for pre lunch drinks, sat down given a menu to then see 3 other tables arrive for drinks and to be served before us, husband had to go and ask to be served."
• "Great hotel with great facilities and location but unbelievably untrained staff who have no idea what hospitality is."
• "We had a one night stay here before going on a cruise. The reception area is bright,clean and spacious. We did struggle with the key card which did not appear to work to access the corridor our room was on."
• "Room was substandard, towels had stains on them & bedsheets did also. The breakfast was oily and greasy. Room service took hours."
• "It is a wonderful location with lots to do, however! It is not very family friendly as the restaurant doesn't serve any simple meals for kids."
• "Another site that comes with a great reputation but failed to deliver. Service was excellent, but food quality and temperature left a lot to be desired."
• "The service offered isn't to the standards of a 5 star hotel, clear lack of attention and care."

Food and Dining Experience

Pros:

• "We stay frequently at the hotel and are always satisfied by its comfort, facilities and quality of food."
• "Christmas Day lunch in The Jetty restaurant was excellent as always."
• "Best hotel in Southampton! We've stayed here a few times, pre-cruise, definitely worth that bit extra. Excellent breakfast, again served by friendly helpful staff."
• "I visited this striking hotel last year for my 24th birthday celebrations with my boyfriend and parents. We dined in both restaurants, however, we loved the atmosphere of HarBar on 6th."
• "Stayed at the hotel for 2 nights to celebrate my husband's 50th, Fast check-in and helpful staff. We ate at the HarBAR on 6th, and the Jetty, food was wonderful, tasty and plentiful."
• "Enjoyed a lovely evening at the Restaurant just under £500 for six of us."
• "The room was lovely, a nice touch of complimentary Gin in the room. Bathroom clean and roomy with a large powerful shower."
• "The Southampton Harbour Hotel was among the best we have seen. From the fantastic room to the spectacular breakfast to the personal spa to the wonderful free drive to the ship when we left, everything was top-notch."

Cons:

• "Had a Sunday roast at 3 30pm no beef only pork should have been trio of pork but no served up one dried up pork with 6 dried up roast potatoes and the same with the veg, what a shame as we have eaten there before and its been amazing."
• "12.5% service charge (discretionary) added to the bill. No issue if the service is 5* but it wasn't."
• "We felt looked after from the moment we arrived. What a hotel!! Lovely thoughtful touches made our stay perfect. It is so evident that the staff and managers have been trained in the highest customers care. We didn't want to leave at all."
• "It was a few years ago but this hotel was absolutely fantastic. Great bars, superb food and a lovely team. Rooms were all that you need as you'd expect at the price point."
• "Fabulous 5 star hotel. We stayed here for our mini moon and all staff were very friendly. From the beginning we were treated well they really looked after us."
• "Lovely hotel,clean, modern, friendly staff, location is ok it's nice to see the cruise ships going out and the lovely harbour. It is a bit industrial. Food in the jetty was excellent. Breakfast was good."
• "Really good service, we stayed for our 30 Anniversary, we had a lovely congratulations card in our room. Room is really comfortable and in the afternoon when we were out, our beds were turned out for the evening and the ice bucket was filled, a lovely touch."
• "Really enjoyed my massage and the rest of my party also enjoyed their treatments. Temple spa products used for treatments, shower products. Ghd hair dryers and straighteners in changing rooms."