Sprowston Manor Hotel, Golf & Country Club Reviews Summary

Accommodation

Pros:

• "The room was warm but we had an air conditioner which really did the trick."
• "The room was spacious and the bathroom was gorgeous."
• "The room was clean and well presented including a much needed fan and a handy fridge."
• "Rooms were clean with lovely views."
• "Room was spacious."
• "Our rooms were spacious and comfortable."
• "The room suite we had was lovely, very large and had a separate area for watching and relaxing and a bed area."

Cons:

• "The outside area had dangerous cleaning products when there was children about."
• "Not a safe hotel!!"
• "Many rooms are not easily accessible and without lift access."
• "Wallpaper was peeling in multiple areas."
• "Sheets with holes in them, jacuzzi out of action."
• "Dirty handprints on doors and walls, bathroom covered in stains too."
• "The room was tiny and very hot."

Dining

Pros:

• "Our meal at night was superb again supervised by Pam and Olivia."
• "Good breakfast with pastries, breads, cereals, and full English options."
• "The meal was lovely."
• "The food was very delicious!"
• "Food was well presented, and the Chef had time to speak to guests about his food and preparation."
• "Lovely breakfast."
• "Food and service in the restaurant Excellent."

Cons:

• "Very poor service and attitude."
• "The service was slow to seat us also."
• "Restaurant had very limited options for food, literally one side of an A4 page."
• "Slowest service I have ever had not the people who were serving fault not enough staff I would say."
• "Really disappointing and massively overpriced."
• "Possibly one of the worst services ever experienced in a hotel."
• "The evening meal was terrible with vegetables looking like they were left over from the day before."

Facilities

Pros:

• "Swimming pool and spa offered first rate facilities, too."
• "Pool area was nice."
• "Pool and Spa are great."
• "Great pool, hot tub, sauna and steam room."
• "Lovely swimming pool and a small separate pool ideal for my young child."
• "The golf course was very good."
• "Lovely pools hot tub & saunas."

Cons:

• "The changing rooms were ridiculously unclean."
• "The pool facilities were a bit grubby and some of them not working."
• "Pool / spa wasn’t bad, although the water was definitely cloudier than my backyard pool at home."
• "The jacuzzi was not working when we booked."
• "The spa and swimming pool... were closed during our visit."
• "The swimming pool was nice, separate child's area to adults swim... the chemicals are very harsh on the eyes and skin."
• "The pool area was quite small... when they have childrens swimming lessons going on and rope off half the pool it isnt very relaxing."

Service

Pros:

• "The team were brilliant made a change for us and everything aok."
• "Waitresses and bar staff great!"
• "Overall I can't fault our stay, we enjoyed our time spent in the hotel."
• "Excellent meals & lovely polite & helpful staff."
• "The staff were very efficient and friendly."
• "All in all I will return."
• "Most staff were polite and very helpful."

Cons:

• "Avoid avoid avoid."
• "Currently there is no all day restaurant facility."
• "Staff don’t do room service, including changing sheets/towels."
• "Seemed that the staff were all really young with no training or people skills."
• "Staff all very distant."
• "The manager hid in their office, leaving the poor receptionist to shuttle unhelpful messages back and forth."
• "The receptionist and spa staff did not want to work due to it being Christmas Eve."