Crowne Plaza Chester, an IHG Hotel Reviews Summary

Staff and Service

Pros:

• "Had an excellent stay in Chester. The staff were so welcoming and very courteous."
• "All the staff were really helpful."
• "Staff very professional and helpful."
• "The hotel and reception staff were very friendly, welcoming and helpful."
• "Staff were very pleasant and professional."
• "Staff friendly and helpful across all areas of the hotel."
• "Friendly staff whom go out of their way to accommodate."

Cons:

• "Won't allow us to change the dates of our booking when there's loads of availability and I'd be giving them more money to make up the difference in rates with the different date."
• "Last time I'll stay with them. So much for IHG gold elite status."
• "I ordered lunch and they forgot all about it so I have given Staff/Service a 4 star rating to keep them on their toes."
• "The restaurant service was very slow."
• "Staff do not appear to care about service & management is conspicuous by its absence."
• "The room cleaners were up and at em very early and talking out side my room at an early hour - Despite a do not disturb sign they still came in."
• "Dreadful...check-in involved a 40 minute queue."

Location

Pros:

• "Great location. Old town just meters away."
• "Location was superb."
• "Location is great for visiting the town, it's so close."
• "Located right in Chester city centre, plenty of restaurants and bars within walking distance."
• "Amazing location, easy access into city with reasonable parking."
• "The situation of hotel is perfect - minutes to the main streets of Chester!"
• "Location is fabulous, right in to the middle of Chester’s town centre."

Cons:

• "The only con which was outside the control of the hotel was that the quickest access to the Main Street in Chester was via the rear entrance to the hotel."
• "Whilst easy to locate with SatNav the approach to the hotel was disappointing."
• "The hotel entrance to the Crowne Plaza Chester is at the end of a secluded alley, and not well marked--this could be improved."

Rooms and Comfort

Pros:

• "Room is well furnished and bathroom was clean."
• "The room was spotless and serviced daily."
• "Rooms big."
• "The room we stayed in was a good size with views over Chester racecourse in the distance which was lovely."
• "Room was spacious and clean with nice views of the hills."
• "The suite was spacious, very comfortable with snacks and drinks available."
• "Room was clean and bed was huge!"

Cons:

• "Sadly we found ourselves in room 130 (do not stay in this one or any close) which had a boiler situated behind it that sounds like you are sitting in a building site until gone 11pm."
• "All this plus no slippers with dressing gowns, fire alarm activated 4 times, and safe broke made for a very stressful couple of days."
• "But the quality of rooms is general standard for the price they charge it should be much better."
• "Bit disappointed by the room which feels a bit dated and in need of an uplift."
• "The rooms are very dated and in desperate need of a refurb with the wind whistling through the windows and the beds are very uncomfortable."
• "My only issue was the Bathrooms are very dated and in much need of a makeover."
• "The room was outdated and furnishings were in a poor state of repair."