Foxtons Wimbledon Estate Agents Reviews Summary

Professionalism and Customer Service

Pros:

• "He is very professional, helpful and always went above and beyond for us!"
• "Jack McGovern... was tireless in recommending a variety of properties."
• "Her tireless efforts were truly appreciated. She always kept us informed at every stage, which took away any unnecessary stress."
• "He is clearly an excellent negotiator, and he was friendly, clear and easy to work with."
• "From the fantastic double espresso - which was most needed after working half the night - to the very professional and personable service of Alina Gibbons in the rental team, who met the brief spot on."
• "As a first time buyer, I've not really been 'in the know' about what's wrong or right about buying a property. However, with the step by step help, and friendly guidance I've received from Jack McGovern at Foxtons, this process has been far easier than I imagined."
• "Rosie has been super helpful. She has been prompt in responding and she has found good options which match well our criteria."

Cons:

• "I had an extremely disappointing experience with the agent Tom Stanley."
• "I was not not impressed that 3 other Foxtons representatives were contacting me also at 12am, 2am and 4am."
• "We were meant to have a 10am appointment on a Saturday, however when we turned up the agent was out and told us it was in fact Sunday that we made the appointment."
• "After checking email correspondence, we were correct and he had double booked himself! Not professional at all!"
• "Rude, pushy, and useless."
• "Really poor estate agent. Super pushy when they want to show you something."
• "This agent's behavior was not only unprofessional but also rude."

Property Matching and Negotiation

Pros:

• "Foxtons Wimbledon Estate Agents is an amazing team on helping you find the perfect property for you and your needs!"
• "Efficient, fast, easy to talk to, the best experience just to mention a couple of words."
• "Personal care and attention was given to finding a suitable property for my parents."
• "Both very professional and Thomas bent over backwards to help us complete in record time."
• "Andrea Ferrari and his team have far exceeded my expectations... for their hard work, focus, relentlessness and consultative approach."
• "Adrienne from the Wimbledon... really went above and beyond."
• "What a wonderful guy he is, absolutely professional, energetic, smiling, you can truly say he made your day."

Cons:

• "We arranged to meet and he drove me to a number of suitable properties which were just outside my price range."
• "We were a small group of friends looking to move together and Gaya has been amazing."
• "Travelled down to meet Omar at the office for our confirmed time only to find he wanted to move the viewing till later on."
• "Sometimes I went to some viewings that didn't match my requirements."
• "When he finally took us to the property, it was nothing like what we had requested."
• "Everything they showed us was way out of our budget because 'everything is negotiable' apparently."
• "When leaving the tenancy we had many viewings booked at as little as 30 minutes notice, and when showing new tenants round there was consistent misinformation given."

Communication and Responsiveness

Pros:

• "From the moment I met Omar he was fantastic! On the end of the phone 24/7 nothing was too much trouble!"
• "She was responsive, professional and diligent at all times."
• "Sofia was always on top of things and clear in her communication."
• "During the entire process, she was very helpful, friendly and responsive."
• "We really enjoyed working with Sofia Whiter. She was very supportive, friendly and easy to reach."
• "Natalie has been extremely helpful with viewings in and around Wimbledon."
• "Natalie is so friendly and personable, loved working with her and always easy to contact."

Cons:

• "Agents were also very rude and gave little notice when showing the property."
• "At the end of the tenancy, no contact at all."
• "Didn't leave us alone when trying to renew our tenancy but wouldn't deal with us when we tried to get our £2.5k deposit returned despite agreeing on deductions."
• "But as soon as we signed it took forever to get hold of our agent. He replied to our e-mails 2 days later and only after we had called the agency to see what's going on."
• "One week later after being told they would release our deposit and still waiting."
• "Can't get through on the phone."
• "Lazy and poor customer service."