Kinleigh Folkard & Hayward East Dulwich Estate Agents Reviews Summary

Customer Service

Pros:

• "Jenna Gray was very responsive and professional."
• "Alliyah was outstanding throughout our tenancy - incredibly professional and very friendly."
• "The team at KFH were very responsive and provided an all-around great service with the sale of our flat."
• "She was always contactable and proactive in helping me to chase solicitors and keeping things moving."
• "With only two weeks from offer until the move-in date him and his team moved very quickly to ensure all my references and information would be approved."
• "She was honest and understanding to our needs and concerns, and provided invaluable advice before our move."
• "The entire team was very approachable and reassuring lead by Simon."

Cons:

• "We had a few teething problems with viewings and buyers falling through after making offers but got there in the end."

Professionalism

Pros:

• "Throughout the conveyancing we were kept up to date with news from the buyers and an issues that arose were dealt with quickly and very professionally."
• "Everything was quick, clear and very honest."
• "Their attention to detail and their knowledge, plus the back-up support from their team, and their excellent Manager (Roxanne), surpasses any other Rental Estate Agents in East Dulwich, that we have dealt with over the past 15 years."
• "Marina was responsive, and extremely helpful."
• "He is extremely professional, accommodating, understood our needs and is most responsive."
• "They were very helpful with organising all the paperwork and certificates."
• "She was very dedicated and extremely responsive, also showing great tenacity in keeping things moving."

Cons:

• "Nearly every other agent took our details and then never called again, whereas Zac found us five or six places and was really proactive and helpful."

Efficiency

Pros:

• "The process was really smooth from start to finish."
• "Marina at KFH was a breath of fresh air."
• "She really put a lot of thought into showing buyers around my property and always relayed constructive feedback."
• "Brilliant service from KFH in East Dulwich!"
• "All correspondence with KFH was done online and very efficient."
• "I was impressed with the professionalism and the level of service that they provided."
• "Throughout the whole process they have been friendly and professional, answering all my questions and calming all of my stresses."

Cons:

• "Though the property wasn’t the right fit for my fiancé and I, Kenneth gave exceptional insight into how our offers can stand out."

Knowledge and Expertise

Pros:

• "Having vast experience in moving different places and countries, KFH´s service approach is by far one of the best I have encountered."
• "Amazing guidance from Jenna! She helped me find the perfect rental property and was extremely knowledgeable about the area and renting in general."
• "Simon Smith and Stephen Akinlusi at KFH East Dulwich have done a great job helping me with the sale of my flat: always quick to get on the phone and talk through any questions I had, they have a great knowledge of the local area."
• "She was very quick to respond to all queries throughout the process."
• "Kyley certainly knows her clients and made everything stress free."
• "They have a good knowledge of the local SE22 area and a good selection of properties on the books."
• "He has been invaluable to our house search and his knowledge of the rental market is impressive."

Cons:

• "I was also impressed by the other KFH team members that I encountered in the office, on the telephone or via email. I was always greeted by name and they also were always helpful, polite and approachable."