Hippo Motor Group Reviews Summary

Customer Service

Pros:

• "A great company, who took time to help me receive my car, a special thanks to Daniel Pulples, Pete Latham and Paul Byrne for helping me get my new car."
• "Great experience all throughout the process from start to finish. My delivery driver Antonio was very polite and attentive."
• "Jonathon Morville is an asset to Hippo. He listened to my requirements and kept me updated with what was available."
• "Harry and Kyle have provided excellent customer service. They have been patient, friendly and extremely professional at every step of the process."

Cons:

• "The entire process has been nothing short of a nightmare. From the onset, the lack of customer service was glaringly evident."
• "The customer service after sale was really very poor. They overcharged me for my first month PCP payment and after admitting this was the case, they have failed to refund me."
• "Since raising some problems, Hippo have disappeared?! ... Communication was great while the sale was going through but since raising some problems, Hippo have disappeared."
• "Awful company, 5 weeks later and they have failed to provide us with a car. Delivered a faulty car and has happily taken payment for it even though we have yet to have it."

Vehicle Condition

Pros:

• "Thank you to William Henry and Katie for the fabulous customer service. Getting my new car has been so easy and all was handled to very quickly."
• "From the first time I got in touch with Hippo I came across a gentleman called Dan. From the beginning to the end of him getting me the vehicle I wanted. He was very genuine, open and honest."
• "I’ve been getting my cars from Hippo since 2017 and have experienced excellent service on each occasion."
• "Hello All, Purchase an BMW M5 3 weeks ago. Had to give it a bit time to sort out paperwork before posting this review. Fantastic Purchase from Richard & Jordan."

Cons:

• "Not only was I sold a car with undisclosed damage to the bonnet, but the damage is far more extensive than what could be attributed to general wear and tear."
• "Bought a car from them, on the road two weeks, then all tyre valves were letting air out of tyres had them checked all valves corroded."
• "Joke of a company paid 20 grand for a van to be delivered with a wheel bearing gone and no oil in engine so much for this 200 point check and service."
• "I bought a Q5 from Hippo - I have to say, they knock socks off any car sales company I have ever used!"

After-Sales Support

Pros:

• "Mitchell from Hippo Motor Group was brilliant to work with, he wasn’t pushy, was transparent and made the process quick and easy."
• "2nd review: this time for the mobile mechanic Stephen, he was amazing! Noticed a couple of faults with plastic fog light fitting and internal window switch button."
• "Very professional, attentive and helpful service provided by Abbie."
• "I've been impressed with Hippo to date. Caine was very attentive and helped provide details around the company and process, which made everything easy and reassuring."

Cons:

• "Bought car from them in July part finance as part deposit at the time customer service was good. Car delivered with a couple of faults and arranged for it to be collected which it was."
• "Stay well away from @hippomotorgroup. 9 months of having a car from them and still having the same issue reported within 24 hours of purchasing the vehicle."
• "The miss selling of products from this company is absolutely shocking! DO NOT BUY THE HIPPO PROTECT POLICY!"
• "They are great while you are purchasing the car, but aftersales customer care is shocking."