MotorClass Reviews Summary

Customer Service

Pros:

• "Dan made sale as smooth as possible where I viewed the car and drove away the same day."
• "Dan was extremely helpful and polite throughout, going over and beyond to deliver the most exceptional customer service."
• "Our sales executive was Dane, an absolute gentleman... never met such a professional, genuine sales person."
• "I just wanna say what an amazing company and staff honestly... treated me like family and made sure I was dealt properly."
• "Daniel Clarke, deserves special recognition for his professionalism and expertise."
• "Knowledgeable, professional staff & a pleasure to deal with."
• "Top service from Alex at MotorClass... the entire process was straightforward and fast."
• "Very helpful during the sale process and went above and beyond when we went to pick the car up."

Cons:

• "Contacted motorclass regarding a Jaguar F Type, initial contact seemed OK... was advised that the salesperson would 'see what they could do' - that was the last I heard from them."
• "Terrible experience... the car was in a noticeable gap where the rear bumper and boot edge met on one side."
• "Awful experience with this garage... told me they couldn’t go ahead after 6 days!!"
• "After nearly 4 weeks of putting a deposit down on a car, I have just received my deposit back, after what only can be described as one of the worst customer experiences I've ever received."

Vehicle Quality

Pros:

• "Impressive showroom and immaculate vehicles! Thank you once again!"
• "Purchased my new car through motorclass... a great job getting the car prepped and all the paperwork sorted."
• "The car, an M2, wow! Just amazing!! We had the ceramic paint treatment and would definitely recommend."
• "The vehicle I purchased exceeded my expectations in quality and performance, a testament to Motorclass's commitment to offering top-notch cars."
• "Great showroom. Cars are all top spec."
• "Just picked up this beauty. It’s immaculate and the selection of high-end cars these guys have in their showroom are ridiculous!"
• "The car was in brilliant condition and I couldn’t have asked for any better both service wise and with the quality of the car at hand over."
• "The car once delivered was exactly as described and I couldn't be more happy with it and the whole process."

Cons:

• "The car did look very good but there was a noticeable gap where the rear bumper and boot edge met on one side... enough to fit my fingers through easily."
• "Having read many of the reviews below, a common theme seems to be that they sell cars that have been involved in collisions, that motorclass has not declared to the potential buyer and have not repaired properly."
• "Was really happy with my experience until I took my Porsche for its first service since I owned the car, at which point I was told the two front tyres were Winter tyres and not Porsche approved."
• "I purchased a Golf GTI on the 13th November which was sold to me by Rex... The following day of the purchase warning lights started showing on my dashboard."